Ok, so I spent the better part of 1.5 hrs on the phone with DJI today. They had me reset the aircraft to factory default settings, then they had me try to reinstall the latest version .300 I do believe. It kept crashing at the 40% mark 3x in a row. So the agent said to remove the assistant and install the assistant for the Mavic AIR and not the pro...something about it was better and more stable...whatever I just did it since he is SUPPOSE to be the expert. Finally loaded the latest firmware but still did NOT resolve the issue...still getting the same encoder error message. Said it was going to have to be sent to the factory for repair. This is a bit disappointing as I only took possession of this new mavic Platinum on 3 Feb...had exactly 1 month with a total of 4 hrs of flight time and already getting issues like this with no crashes or damage at all to it.
Appreciate all that attempted to help me with this...especially MavicCF for all your input!