Here's the message chain from my inquiry to Epson support.
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Before I order a Drone/FPV version of a Moverio BT-300, please advise me if the ...
Discussion Thread
Response Via Email (Mark H)
04/05/2017 03:53 PM
Dear Mr. Tarr,
Thank you for your response. I will let you know as testing of the updated app progresses.
Regards,
Mark
Customer By Email (John Tarr)
04/04/2017 01:15 PM
Dear Mark H.
Thanks for your continued communication. I remain interested in purchasing Moverio BT-300 Drone/FPV glasses, so keep my inquiry open and keep me advised of progress toward resolving the DJI Go 4/map issue.
Thanks
John Tarr
From: Epson Support [mailto:[email protected]]
Sent: Tuesday, April 4, 2017 12:26 PM
To: [email protected]
Subject: [Incident: 170329-000060] Before I order a Drone/FPV version of a Moverio BT-300, please advise me if the ...
Response Via Email (Mark H)
04/04/2017 11:25 AM
Dear Mr. Tarr,
Thank you again for your interest in Epson products. You have not expressed and interest in further communication regarding your question, so I am closing this case.
If you have any further questions, please fill out another Web form.
Regards,
Mark H.
Response Via Email (Mark H)
04/03/2017 09:15 AM
Dear Mr. Tarr,
Are you still interested in pursuing this case? Please let me know. If I do not hear from you within the next few days, I will close this case.
Feel free to fill out another web form if you have any other questions about an Epson product.
Regards,
Mark H.
Response Via Email (Mark H)
03/31/2017 11:08 AM
Dear Mr. Tarr,
Are you interested in being notified when the revised App is released? If so, I can let you know. Otherwise I will close this service case.
Thank you again for your interest in Epson products.
Regards,
Mark H.
Response Via Email (Mark H)
03/29/2017 02:03 PM
Dear Mr. Tarr,
It will be anywhere between a week to two weeks before testing of the revised App is complete.
Regards,
Mark
Response Via Email (Mark H)
03/29/2017 12:00 PM
Dear Mr. Tarr,
Epson is working with DJI to improve GPS mapping capabilities. A revised App is currently being tested. I will let you know when I receive any further information.
Regards,
Mark H.
Customer By Web Form (John Tarr)
03/29/2017 04:53 AM
Before I order a Drone/FPV version of a Moverio BT-300, please advise me if the difficulty with loading maps for the installed DJI Go 4 app have been corrected.
Question Reference #170329-000060
Product Level 1:
Smart Wearables
Product Level 2:
Epson Moverio BT-300 (FPV-Drone Edition)
Category Level 1:
Other Computer
Date Created:
03/29/2017 04:53 AM
Last Updated:
04/05/2017 03:53 PM
Status:
In Progress
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Before I order a Drone/FPV version of a Moverio BT-300, please advise me if the ...
Discussion Thread
Response Via Email (Mark H)
04/05/2017 03:53 PM
Dear Mr. Tarr,
Thank you for your response. I will let you know as testing of the updated app progresses.
Regards,
Mark
Customer By Email (John Tarr)
04/04/2017 01:15 PM
Dear Mark H.
Thanks for your continued communication. I remain interested in purchasing Moverio BT-300 Drone/FPV glasses, so keep my inquiry open and keep me advised of progress toward resolving the DJI Go 4/map issue.
Thanks
John Tarr
From: Epson Support [mailto:[email protected]]
Sent: Tuesday, April 4, 2017 12:26 PM
To: [email protected]
Subject: [Incident: 170329-000060] Before I order a Drone/FPV version of a Moverio BT-300, please advise me if the ...
Response Via Email (Mark H)
04/04/2017 11:25 AM
Dear Mr. Tarr,
Thank you again for your interest in Epson products. You have not expressed and interest in further communication regarding your question, so I am closing this case.
If you have any further questions, please fill out another Web form.
Regards,
Mark H.
Response Via Email (Mark H)
04/03/2017 09:15 AM
Dear Mr. Tarr,
Are you still interested in pursuing this case? Please let me know. If I do not hear from you within the next few days, I will close this case.
Feel free to fill out another web form if you have any other questions about an Epson product.
Regards,
Mark H.
Response Via Email (Mark H)
03/31/2017 11:08 AM
Dear Mr. Tarr,
Are you interested in being notified when the revised App is released? If so, I can let you know. Otherwise I will close this service case.
Thank you again for your interest in Epson products.
Regards,
Mark H.
Response Via Email (Mark H)
03/29/2017 02:03 PM
Dear Mr. Tarr,
It will be anywhere between a week to two weeks before testing of the revised App is complete.
Regards,
Mark
Response Via Email (Mark H)
03/29/2017 12:00 PM
Dear Mr. Tarr,
Epson is working with DJI to improve GPS mapping capabilities. A revised App is currently being tested. I will let you know when I receive any further information.
Regards,
Mark H.
Customer By Web Form (John Tarr)
03/29/2017 04:53 AM
Before I order a Drone/FPV version of a Moverio BT-300, please advise me if the difficulty with loading maps for the installed DJI Go 4 app have been corrected.
Question Reference #170329-000060
Product Level 1:
Smart Wearables
Product Level 2:
Epson Moverio BT-300 (FPV-Drone Edition)
Category Level 1:
Other Computer
Date Created:
03/29/2017 04:53 AM
Last Updated:
04/05/2017 03:53 PM
Status:
In Progress