Gimbal knocks loudly during roll test on startup - no video feed - front sensors not working

[Deleted member 45347]

Hello,
i was just about to go flying, but this massive issue showed up.
When the drone starts, everything seems fine. During the last Gimbal calibration step portrait/landscape movement, i can hear 2 very loud clicks after which the camera module goes into the right position.
In the app, i see 2 warnings - gimbal motor overloaded and front sensors not working.
The sensor status bar shows red and says the light conditions are too low but that is bs because it's in a bright environment.
The major issue is that video feed is gone. Camera image shows black and nothing else.
Is this a common issue?
The drone is under warranty, it has less than 1.5 hours of flight time. Last time i flew it it was 100% fine after which i put in a hardcase with all the protection.
Thanks
Dave

 

[ufomg]

Hello,
i was just about to go flying, but this massive issue showed up.
When the drone starts, everything seems fine. During the last Gimbal calibration step portrait/landscape movement, i can hear 2 very loud clicks after which the camera module goes into the right position.
In the app, i see 2 warnings - gimbal motor overloaded and front sensors not working.
The sensor status bar shows red and says the light conditions are too low but that is bs because it's in a bright environment.
The major issue is that video feed is gone. Camera image shows black and nothing else.
Is this a common issue?
The drone is under warranty, it has less than 1.5 hours of flight time. Last time i flew it it was 100% fine after which i put in a hardcase with all the protection.
Thanks
Dave

Front sensors and video feed all go to same little pcb so possibly fault with that particular board.
I have one on eBay if you're in the UK.

 

[Jack Daw]

Is it at all possible that you left the gimbal cover on? Mine will knock against it if I do. That may account for the low light problems, too -- and the 'gimbal overload' message.

 

[Deleted member 45347]

Is it at all possible that you left the gimbal cover on? Mine will knock against it if I do. That may account for the low light problems, too -- and the 'gimbal overload' message.

No, everything was off. I triple check before turning the drone on

 

[Moss99]

What does it say when you try to calibrate vision sensors with DJI assistant ?

 

[Mark10v]

If it is under warrenty, send it back. No video feed is not just a setting somewhere. Alternative you could try to make a vid/photo and see if it records onto the sd card.

 

[Deleted member 45347]

If it is under warrenty, send it back. No video feed is not just a setting somewhere. Alternative you could try to make a vid/photo and see if it records onto the sd card.

Sent it back today. It seems like that PCB is dead. Hope it's gonna be repaired soon.

 

[Deleted member 45347]

What does it say when you try to calibrate vision sensors with DJI assistant ?

Did not try that. I sent the drone for warranty repair. The DJI App said Front vision sensors not working - Low light conditions, which i assume it detected because the main video feed was dead as well

 

[Mark10v]

You made the right choice.

 

[Jack Daw]

Yeah -- they seem to be pretty good on warranty repairs. I had a battery go south on me and they sent me a new one within a few days.

 

[Deleted member 45347]

Got a completely new unit - with new issues Mavic Pro came from RMA repair - issues (should i RMA it again?)