Gimbal problem after crash

[JHenderson]

My Mavic Air hit a tree and fell to the ground. All's well except the gimbal cracked. So I ordered a new one and put it in yesterday. Now the gibmal won't activate upon start up. It moves up and down, but when it goes side to side it just locks up sideways looking up. Drone works fine, camera takes pics and movies, but there is no control of the gimbal. I refreshed firmware, recalibrated the IMU, took out gimbal and reinstalled but get the same thing. Gimbal will not calibrate--never goes beyone 10%.
I get camera error Code 3 when I link drone to controller and after about a minute it says Gimbal Overload.


Any ideas?
Jonathan

 

[suhaid]

hi Jonathan
I would start by first doing a Factory Reset in DJI Assistant 2 for the Mavic Air. This can be done in the Firmware update section. Then go through the calibrations including gimbal and see if that brings any joy.

 

[JHenderson]

Thanks. I've actually done all of that already. No luck. Even after factory reset gimbal will not calibrate and does the same think.

When I move the drone around with my hand, the gimbal does move in an attempt to "look" ahead, but it's as if it doesn't know its directions, or what is level. This is why I tried the IMU reset.

 

[swooshdave]

@Thunderdrones

 

[Former Member]

@Thunderdrones

Thanks for mentioning me @swooshdave

OP it sounds like a defective gimbal, I hope you can return it. Not sure how much you paid for it or where you bought it from.

 

[JHenderson]

Thanks for mentioning me @swooshdave

OP it sounds like a defective gimbal, I hope you can return it. Not sure how much you paid for it or where you bought it from.

It was advertised as a OEM gimbal on Ebay. Thankfully, they are allowing a return/refund.