Hangar 360 crash

farmboy999 · May 30, 2017

I'm still waiting on repair/replacement update. It's been sitting stuck there since 5/16

strider · May 30, 2017

davidewarner said:
I tried this - went to 300 feet, started the Hangar app - and it stuck at taking image 1 of 23. Didn't move past that.

This has happened to me a couple times. I just restart the mission (not the app) and it usually works. Once I had to to retry twice and on the third go it worked.

wayy510 · May 30, 2017

This app is super buggy. Hardly works at all.

Michael Ainsworth · May 30, 2017

Getting used to the App which has just been updated.
As above take off in DJI Go, get to where you want to be, then switch over to Hangar, I then just swipe the Go app off run the Hangar app and let it do its job.
After, I return to Go.
At home boot up Ipad and let everything upload, sometimes have to wait a while for the finished product.
Have also learnt to take off my extended legs as this interferes with the 360 shot.

DomoDan · May 31, 2017

After hearing your guys experiences, I think I'll forget this app exists! Why try it again after your drone crashes out?!?

Michael Ainsworth · May 31, 2017

Mines fine.

8BitMavics · May 31, 2017

Michael Ainsworth said:
Getting used to the App which has just been updated.
As above take off in DJI Go, get to where you want to be, then switch over to Hangar, I then just swipe the Go app off run the Hangar app and let it do its job.
After, I return to Go.
At home boot up Ipad and let everything upload, sometimes have to wait a while for the finished product.
Have also learnt to take off my extended legs as this interferes with the 360 shot.

Wait, you can start it in the air? That helps a lot! I though it had to launch ground off from a fixed spot, snapshot, then land.

Michael Ainsworth · May 31, 2017

That's right. Just fly it to where you want, even put it at the default 100 metre height then let the 360 app take over.
After it finishes it gives you a prompt to continue flying or RTH.
I choose RTH, bring it back in range then take over with GO App.

8BitMavics · May 31, 2017

Michael Ainsworth said:
That's right. Just fly it to where you want, even put it at the default 100 metre height then let the 360 app take over.
After it finishes it gives you a prompt to continue flying or RTH.
I choose RTH, bring it back in range then take over with GO App.

Thanks! Does this mean I can go to whatever height I want or will it fly to it's default?

Michael Ainsworth · May 31, 2017

It will ask if you want it at the present height or its default.
The default is set up for the best shot for a 360.

8BitMavics · May 31, 2017

Michael Ainsworth said:
It will ask if you want it at the present height or its default.
The default is set up for the best shot for a 360.

Thanks much, this helps a lot since I'm having trouble getting Litchi to cooperate in pano mode.

sdharris · May 31, 2017

Sorry to hear your drone hit a tree, lets hope you get it fixed without issues.

I have used the app since beta and fortunately have not experienced these problems, and I always let it take off from the ground once it has a stable GPS fix.

Just as a reminder its important to know how to override the control of SDK apps like this including others like Litchi, taken from the Hangar 360 FAQ....

How do I override the mission or flight in Hangar 360?

If you want to take over flight at any point during a Hangar 360 mission and you are using:

Mavic Pro - Switch to Sport Mode
Phantom 4 Standard - Switch to 'A' or Attitude Mode near the top of the remote
Phantom 3 Professional - Switch to 'P' or Positioning Mode
Phantom 3 Advance - Switch to 'P' or Positioning Mode
Phantom 3 4K - Switch to 'P' or Positioning Mode
Phantom 3 Standard - Toggle the S1 switch to Position 1 to enable P-Mode or Positioning Mode

You can also cancel a mission by tapping the Cancel Button on the right your iOS device, it looks like an "X". This will cause your aircraft to hover in place.

You may need lightning fast reactions though!

farmboy999 · May 31, 2017

Well..some good news albeit pretty slow. DJI is going to send me a replacement under my DJI Refresh. I was worried since using a 3rd party app. No clue if its new or refurbished. We'll see . how long it takes.

Lou · May 31, 2017

Nice! Well done DJI, now get a move on and get this pilot his new drone!

harryb · May 31, 2017

DomoDan said:
After hearing your guys experiences, I think I'll forget this app exists! Why try it again after your drone crashes out?!?

You don't know what you are missing.
Don't let one persons bad experience influence you.

jerryflah · May 31, 2017

farmboy999 said:
so...first ever issue with my Mavic was on my first flight (attempt) with this app. It took off..went up and went at about a 45 degree angle upwards into a tree:-( instead of straight up....didn't respond to any stick movements. Yes...i should have probably been in a more open area but it was clear straight up and probably a 60-70 foot radius. It almost cleared this 100 ft tree but caught one of the top limbs and came crashin down. Broke and arm and the gimble came off...who knows what else but other than the props looks ok. I'm gonna guess this is not covered by DJI refresh?

An insight on that process or other ways to repair would be appreciated.

PS...I feel stupid enough already so no need to reinforce that

PSS...if you are using this app....it takes off like a rocket and I don't think you can control it with the sticks although the FAQ says you could fly it except in sport mode. I should have had that switched on i guess.

DJI Care Refresh will cover it. Call the 800# in CA. get authorization to return it. They covered my "pilot error". Charged me $79 but I just received a new bird today UPD'ed

DomoDan · May 31, 2017

harryb said:
You don't know what you are missing.
Don't let one persons bad experience influence you.

Okay, I'll bite. What am I missing?

DomoDan · May 31, 2017

Okay, so I just checked out the app. I'm going to admit...it looks pretty dang cool! There are several people in here though talking about bad experience they had with it making their drone crash out. Is that not something I should be concerned about?

Michael Ainsworth · Jun 1, 2017

DomoDan said:
Okay, so I just checked out the app. I'm going to admit...it looks pretty dang cool! There are several people in here though talking about bad experience they had with it making their drone crash out. Is that not something I should be concerned about?

Only two or three maybe with a crash which could be put down to operator error or even just a bad lock on take off.
I don't believe you can blame the App for these.
Every time you fly there is a chance of something going wrong.
Just means you have to be vigilant and make sure everything is working right before engaging the App.

Foxtrot Uniform · Jun 1, 2017

wayy510 said:
This app is super buggy. Hardly works at all.

I've used it 8-10 different times and locations.
No problems, except if I use it late evening, it won't always process. Hangar 360 does state to use the app around high noon