Help- Major signal loss

[Takeflyt215]

Hey guys hope someone can help out. I had my mavic for two months now and Since then been having range issues. I heard these drones can get like 4 miles and I wanted to see if it would at least go further than my 3DR solo. Disappointed as the mavic would only go about 70 feet up before I seen a signal loss message on the controller, Tried taking it out and only reached around 200 feet and signal loss again. Tried a few more times and the same thing happens Thought hmm trees, homes maybe interference no biggie go to a lake same issue few weeks later go to farm land same thing goes slightly further but nowhere near one mile just over a hundred ft up and 300 ft out and signal loss again. I look up info on this and one person said use the usb section on the controller with a good wire. I tried that and same thing. Refresh firmware and nothing. This time I go to the beach to rule out any interference so I take it out for a spin and bam same thing 80ft up 200 ft out signal loss. I contacted dji everything they told me try I tried already like deleting the app and reinstalling the app, firmware upgrade, good antenna practice which I already know about proper antenna positioning for these birds, also the WiFi/ RC switch which I know to leave it on rc. When I first got this thing I had an iPhone 6 Plus latest firmware. Last week I purchased an iPhone 8 Plus and still the same issues lol I’m clueless and thought someone here knows what else I can do to remedy this problem. Dji wants me to send this in for diagnosis but the stories I’m hearing about sending them a drone under warranty and possibly having to pay out of pocket doesn’t sit well with me. Thanks in advance

 

[Porto]

If I am in your position, i would sent it to DJI. Sounds like hardware problem to me.

 

[Callum]

Agree with Porto, you have tried all the basics, definitely sounds hardware related.

 

[f3honda4me]

Agreed that is absolutely not normal. Assuming it's not the environment, that could be something faulty inside the drone. I have seen DJI replace hardware in such instances that fixed the problem.