Thank you, everyone! I am now able to fast charge. I was ready to go to Best Buy this morning and get a cable based on the information provided above. Then I remembered that a cord came with the drone. I pulled it out of the box and saw that it was a USB to micro USB and was much thicker than the cord that came with the charger. I plugged it into my charger and then into the drone and... it was fast charging.
You did what DJI support did not do. As a newbie to flying drones, there were several things that were not made clear in the manual.
I do not know if DJI follows this site but in hopes that they do, and for others that are new to drones, here are my suggestions.
1. Support should have asked what kind of charger I was using
2. Support should have asked about the cord I was using
3. There should be something in the manual about the charger and the properties of the cord
3. I think that DJI should include a charger with the drone. I would be willing to pay more because of the hassle and time it would have saved me.
4. Support should never assume the caller has an understanding of the mechanics of flying a drone, or the parts involved
When I called support they were stuck on why I was not getting a fast charge (I did tell them that I purchased a 15W charge). I was put on hold while the person consulted with someone, then I was told that most likely the battery was in hibernation mode, that I should fly the drone until the battery is at zero, then charge the battery.
I did as they instructed and, of course, the battery was still doing a slow charge.
Thank you again. Without your help, I would have called support again and then banging my head against a wall while they provided the wrong advice.