How to turn off the app without turning off the phone?

clintj · Jun 3, 2018

Ok newbie here, bought the Mavic AIR. I have my Samsung Android plugged into the remote but am having some problems but here are 2 things with the app:

1. I went to the picture settings, took a panorama , but then I couldnt close that area to return to the main navigation screen no matter how many times I pushed the X in the corner, it was almost like it was frozen. So in a sub menu, is there a shortcut button I can push to quickly return to the main navigation screen?

2. Second question...I landed the drone, powered it off, and also powered off the remote. But the app stayed open on my phone, I cant swipe down to close it, there is no X to close the app, I cant even go back go back to the main screen on my phone....its like the app is frozen. The only thing that works to get out of the app is turning off the phone and restarting. Is this a common problem?

Any feedback would be appreciated.

4wd · Jun 4, 2018

Which Samsung, it sounds like it is barely able to run it.
It never hurts to delete the app and download again.

Swiping or even closing with X doesn't always stop it running behind scenes as it likes to chat with DJI for features such as the News feed.
You can force stop it from app manager for mre complete stoppage.
With my S5 I usually tap the square button then close it from the thumbnail sized window thing, using the X

sberfield · Jun 4, 2018

Tap the Overview button (on Samgung, the left-most of the system buttons). then close the app by tapping the X

clintj · Jun 5, 2018

4wd said:
Which Samsung, it sounds like it is barely able to run it.
It never hurts to delete the app and download again.

Swiping or even closing with X doesn't always stop it running behind scenes as it likes to chat with DJI for features such as the News feed.
You can force stop it from app manager for mre complete stoppage.
With my S5 I usually tap the square button then close it from the thumbnail sized window thing, using the X

Sorry.....Samsung was my last phone. Its actually a Google Pixel phone!