Several months ago I began seeing intermittent white flashes across my screen while flying, as can be seen here:
I deduced the problem was possibly a loose connection within the gimbal or camera, as the white flashing only occurs when I am maneuvering aggressively or descending rapidly while flying, or when calibrating the gimbal, specifically when the gimbal rotates from left to right. Other than those situations the camera and gimbal perform flawlessly, and the gimbal calibration is successful each time it is performed.
With that in mind yesterday I sent my drone to Dominion Drones LLC which I found through the DJI Service Centers page. Today they informed me that the gimbal is not serviceable, that DJI does not provide repair parts for the gimbal and I must replace the gimbal and camera. That seems extraordinary as parts for the gimbal are listed on the DJI Repair Component Price Inquiry page.
They want me to replace the camera and the gimbal for $799.00. For what seems like a relatively minor issue, their solution seems overreaching - attempting to remedy the problem by replacing the whole component, instead of attempting to investigate and repair the internal problem. I have begun to wonder whether I should have sent the drone directly to DJI as opposed to one of their listed service centers.
TL;DR - Has anyone had an experience in which the official DJI Service Center repaired their gimbal as opposed to outright replacing it?
Thank you!
I deduced the problem was possibly a loose connection within the gimbal or camera, as the white flashing only occurs when I am maneuvering aggressively or descending rapidly while flying, or when calibrating the gimbal, specifically when the gimbal rotates from left to right. Other than those situations the camera and gimbal perform flawlessly, and the gimbal calibration is successful each time it is performed.
With that in mind yesterday I sent my drone to Dominion Drones LLC which I found through the DJI Service Centers page. Today they informed me that the gimbal is not serviceable, that DJI does not provide repair parts for the gimbal and I must replace the gimbal and camera. That seems extraordinary as parts for the gimbal are listed on the DJI Repair Component Price Inquiry page.
They want me to replace the camera and the gimbal for $799.00. For what seems like a relatively minor issue, their solution seems overreaching - attempting to remedy the problem by replacing the whole component, instead of attempting to investigate and repair the internal problem. I have begun to wonder whether I should have sent the drone directly to DJI as opposed to one of their listed service centers.
TL;DR - Has anyone had an experience in which the official DJI Service Center repaired their gimbal as opposed to outright replacing it?
Thank you!