Is the Mavic Mini flight controller covered under the refresh program

Laurence · Oct 25, 2020

My flight control will not take a charge and I have posted a request from DJI for service I am assuming that this would be covered under this program . Can anyone confirm this , thanks

msinger · Oct 25, 2020

Laurence said:
My flight control will not take a charge

If you're really referring to the battery, then, yes, it can be replaced. See more details here.

The battery is also covered under the normal DJI warranty for 6 months (and not exceeding 200 charge cycles). See more details here.

Repaid1 · Oct 25, 2020

Laurence said:
My flight control will not take a charge and I have posted a request from DJI for service I am assuming that this would be covered under this program . Can anyone confirm this , thanks

Are you saying the actual transmitter/controller/remote? Yes that has a one year warranty and should use that over Care refresh if applicable. You would have to pay deductible if you use your refresh is why I specify. And your next deductable is higher if you need it. Always use factory warranty if in effect for these type of manufacture issues and save your refresh program for your errors if it works out that way.

msinger · Oct 25, 2020

Oddly enough, the remote controller battery is not covered by DJI Care Refresh. It is only covered for one year by the DJI warranty.

Repaid1 · Oct 25, 2020

msinger said:
Oddly enough, the remote controller battery is not covered by DJI Care Refresh. It is only covered for one year by the DJI warranty.

That is odd, as that could be one part that gets crushed by the car, shut in a door ect. That being the controller...regardless of battery inside. Seems a bit off actually...but oh well.

old man mavic · Oct 25, 2020

@Laurence are you sure its the battery ,its possible to damage the micro usb connector on the side of the remote ,if you plug the connector in the wrong way up ,this will prevent the charger from working ,does the remote still connect to your device ok

Laurence · Oct 26, 2020

old man mavic said:
@Laurence are you sure its the battery ,its possible to damage the micro usb connector on the side of the remote ,if you plug the connector in the wrong way up ,this will prevent the charger from working ,does the remote still connect to your device ok

Yes my remote controller does connect to the Mavic Mini and I have full function but again only with one LED on the controller .

Here is the sequence of events. After flying Sat afternoon I daisy chained battery pack of 3 and the controller to the charger that night ,the following morning I noticed one battery in the pack still blinking and one single LED on the controller. I went over and felt the battery pack and it was hot, specifically the last battery. I quickly disconnected the power from the pack and the controller. The battery pack after a couple a minutes displayed all 3 units fully charged with 4 LEDs but the controller remained on one LED.
I have tried 9 second rest on the controllerplugged it into the charger separately all of this to no avail .I remember when flying that afternoon that the controller was down to one LED and thinking "that was odd after only flying 2 batteries".
I have read my refresh agreement and it does not talk about the controller. My refresh ends Dec 18 2020
I have only 6 or so hrs on this unit and it is very concerning that something like this would break so soon whether it is the USB connection or a faulty battery I don't know .
I have put a request to DJI support and received a blanket email " we are in receipt of bla bla bla ,,,,,"response , hopefully I will hear back .

Repaid1 · Oct 26, 2020

Laurence said:
Yes my remote controller does connect to the Mavic Mini and I have full function but again only with one LED on the controller .

Here is the sequence of events. After flying Sat afternoon I daisy chained battery pack of 3 and the controller to the charger that night ,the following morning I noticed one battery in the pack still blinking and one single LED on the controller. I went over and felt the battery pack and it was hot, specifically the last battery. I quickly disconnected the power from the pack and the controller. The battery pack after a couple a minutes displayed all 3 units fully charged with 4 LEDs but the controller remained on one LED.
<SNIP>. My refresh ends Dec 18 2020
I have only 6 or so hrs on this unit and it is very concerning that something like this would break so soon whether it is the USB connection or a faulty battery I don't know .
I have put a request to DJI support and received a blanket email " we are in receipt of bla bla bla ,,,,,"response , hopefully I will hear back .

Have you investigated that it isn't charger side to insure that isn't a issue? I guess I don't understand the "Daisy Chain" charging system you used. I am probably losing something in translation.

Edit: I just watched a video and was surprised at what I saw. It seems that the data side is handled by a Generic/USB-C? But the same port accepts a USB-Micro B for charging? I have never saw this EVER in my life in anything else. My remote charges USB-C but I use a SC.

old man mavic · Oct 26, 2020

have you tried to charge the RC by itself not using the battery hub ,when you use the hub to charge, it it is the last thing to be charged it doesn't get any charge till all three batteries are fully charged ,

Laurence · Oct 26, 2020

When I refer in my posting to" daisy chain" I am ganging the battery pack and the controller together to the one charger supplied by DJI. Sometime I have another charger around and will separately charge the controller from that thus using 2 separate chargers.
Here is DJI refresh agreement states not covered 4) The remote controller or any accessories mounted to your product.
I will be chatting online today with DJI hopeful I can get warranty on the controller

Laurence · Oct 29, 2020

Update I just received a reply to repair my controller from DJI Canada repair . I will get it mailed in tomorrow and post an update when I receive it back