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Jessops UK Orders

I've called this morning and I've been told it is now January before I'll get my drone. That's a joke!! Wow!! I'm livid!!


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Pablo said:
That's awful. Do Jessops charge you before it dispatches? That's the thing that irked me most about my original DJI order (which I've since cancelled).
Click to expand...

Luckily they don't charge, but fact of the matter, their customer service is lacking. I appreciate that they have no cooking clue about when they'll be getting a shipment, but the lad I just spoke to didn't even bother to find out for me. When I started to express my concern he started getting arsey with me, gave me the impression that if I don't like what he's saying I must P off.


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magsta said:
I've called this morning and I've been told it is now January before I'll get my drone. That's a joke!! Wow!! I'm livid!!


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Click to expand...

Thats really disappointing to hear. Ill give them a phone over lunch and see what they say about my order I placed on the 29th of Sept.

The only positive to take out of it, if we don't get the drone by January is, closer to Spring so better flying conditions, and DJI will have released a few more filmware updates.
 
aaronspence said:
Thats really disappointing to hear. Ill give them a phone over lunch and see what they say about my order I placed on the 29th of Sept.

The only positive to take out of it, if we don't get the drone by January is, closer to Spring so better flying conditions, and DJI will have released a few more filmware updates.
Click to expand...

Thanks, let me know what they say?


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I tried to find out info from "David" about my position in the queue last week using the online chat and was basically given no info about my status or position apart from what I already knew....that I had placed an order.

Now while I appreciate that DJI are keeping them in the dark an update to show they are still working at it would be nice....customer service be tip....be proactive when there's a problem, customers tend to lay off you because they know you're still doing what you can rather than the brick wall we get. And my experience to say that, I was head of customer services for an international supplier of specialist electronics!

They only reason I've be patient is because they didn't charge up front......I ordered a combo on the 17th Oct......but I wonder what they've ordered and when?

Their silence is rather unnerving!
 
I didn't order til the end of October and it stated January delivery when I ordered so I can have no complaints, however I do feel for the earlier adopters ....
 
it stated November when i placed my early october order with jessops.. back then i though november seemed a long way away so i canceled and place an order with a chinese vender thinking that being in china they would get them quicker..

the chinese vender still hasnt seen hide nor hair of a mavic. i am still hoping they get some during november but hoping is the key word.. he he

at some point i may just cancel and forget about the bloody thing until you can actually buy one for real..

trog
 
lets be real here.. jessops are telling people what they want to hear as best they can just to placate them..

jessops genuinely do not know.. and none of it is the fault of jessops.. its all entirely the fault of DJI..

trog
 
Without a doubt it's a situation that's out of Jessops control or of their making but they are wholly responsible how they treat their customers....they don't seem to have a clue how to manage situation but communication is important and on that front I'll be very weary of placing an order with them again......the last time I had trouble with them over buying a Canon SLR package they went bust!

They are really missing a chance to engage with their customers.....they could turn this situation into a real positive by at least appearing to be on our side! People that have waited aren't going to cancel now but will looking elsewhere for their next purchase if they feel forgotten.
 
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aaronspence said:
Yeh no real news. They expect all the orders to be fulfilled before Christmas, because Im early in the queue it should be soon but couldn't say if it was days or weeks.
Click to expand...

Thanks mate. Well I ordered beginning October. I'm hoping before Christmas to be fair


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This is insane! When was I (11th Oct) going to be told? When I ring up pi**ed that it's mid December and no mavic? Delivery is out of jessops hand but customer service is appalling. Won't be going there when I replace my dslr, screw that!

Move over parrot piece of crap! here comes the Mavic!!!
 
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Mike_in_Letcombe said:
The new price that is now being touted by DJI - will Jessops honour our orders at 'original' price?


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Click to expand...

yes they will do so.. unless the delay is so bad all orders get canceled and people have to start all over again.. not likely but always a possibility..

trog
 
Had a call this afternoon from Sophie at Jessops customer services. She had to re confirm my debit card details as the length of time from ordering (30 Sept @ 1.22 am) has caused my initial credit clearance to expire. Having given the details of my card again, I can now expect to receive my Mavic in the next couple of days. My tracking status has changed from "on backorder" to order being processed and zero dispatched. I can expect an email to update tracking information once the Mavic had been dispatched.
Just thought this might help anyone studying their Jesspos order page on line as to when they might expect some change of fortune. Mine was the combo pack.
I would encourage anyone to use the phone line to get fate on your drone and not rely on any info you get via chat.
 

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