Laptop can't read Mini 3 Pro 4k video

Grey Hawk Photography · Mar 18, 2023

I bought an M3C and a Mini 3 Pro. My laptop can read all the resolutions in pro mode from the M3C, but it can't read any pro mode files from the Mini 3 Pro. What could be the cause?

If anyone has any idea why this is happening, thank you in advance.

Meta4 · Mar 18, 2023

Grey Hawk Photography said:
I bought an M3C and a Mini 3 Pro. My laptop can read all the resolutions in pro mode from the M3C, but it can't read any pro mode files from the Mini 3 Pro. What could be the cause?

If anyone has any idea why this is happening, thank you in advance.

Does it give any message that might be a clue?
What program are you using to view the videos?
Is the problem video using H265 compression maybe?

Grey Hawk Photography · Mar 18, 2023

Meta4 said:
Does it give any message that might be a clue?
What program are you using to view the videos?
Is the problem video using H265 compression maybe?

It just says it cant read the file.

I'm using PowerDirector. I don't know if it's an H265 compression issue.

Meta4 · Mar 19, 2023

Grey Hawk Photography said:
It just says it cant read the file.

I'm using PowerDirector. I don't know if it's an H265 compression issue.

That one program can't read the file, doesn't necessarily mean there is a problem with the file.
Try downloading VLC media player and see if that plays it.

Tufargon · Mar 19, 2023

Or MPC-BE x64.

Grey Hawk Photography · Mar 19, 2023

Meta4 said:
That one program can't read the file, doesn't necessarily mean there is a problem with the file.
Try downloading VLC media player and see if that plays it.

I'm downloading VLC now.

saltire · Mar 19, 2023

Try potplayer its a lot better at handling 4k ect than vlc.

truckdude · Mar 19, 2023

I also had a issue with the mini 3 pro, the pro videos would not read, my mavic 3 had no issues in pro, but only on a pc, when I use my Mac book and Final Cut Pro, no issues.

Eagle Eye 62 · Mar 19, 2023

It is probably an H. 265 issue. There is no "default" codec on Windows. You can download it from Microsoft though or use a player that supports it natively.

4wd · Mar 21, 2023

It's probably the 10 bit you might need to record H.264 I can't see it having issues with that.

truckdude · Mar 21, 2023

Oddly, as I have said, mavic 3 had no problem in h.264, just mini 3 pro, I know one is d-log and the other is d-cinalike but both are in h.264.

Chrislaf · Mar 21, 2023

As others have said it’s likely the H265 codec. Go into the camera settings on the mini and change it to H264 and see if that works. You will have to record some footage in H264 to try it out.

Chris

truckdude · Mar 21, 2023

One more time, both are at H.264, one works, one don’t, but only on my PC, when using my Mac book both work great. Honestly don’t know what would happen if I switch to H.265, I only drone for my personal amusement so really don’t matter to me. I was just saying that oddly mavic 3 works, mini 3 didn’t, but I also heard that DJI is very Mac friendly.
My Phantom 4 pro never had this issue, nor my inspire 1 or 2 , just the mini 3 pro, but not on a Mac. ( I am not trying to sell Macs, just mentioning my observation)

Chrislaf · Mar 21, 2023

truckdude said:
One more time, both are at H.264, one works, one don’t, but only on my PC, when using my Mac book both work great. Honestly don’t know what would happen if I switch to H.265, I only drone for my personal amusement so really don’t matter to me. I was just saying that oddly mavic 3 works, mini 3 didn’t, but I also heard that DJI is very Mac friendly.
My Phantom 4 pro never had this issue, nor my inspire 1 or 2 , just the mini 3 pro, but not on a Mac. ( I am not trying to sell Macs, just mentioning my observation)

Sorry didn’t catch that (both H264). Must be a PC software issue.

Chris

Meta4 · Mar 21, 2023

truckdude said:
but I also heard that DJI is very Mac friendly.

Although this gets suggested sometimes, it's just a myth.
DJI has no bias one way or the other.
Post a 10-20 second example of a video you are having a problem with and others might be able to identify the issue.
You'd have to upload it to dropbox or similar and post a link here.

Grey Hawk Photography · Mar 22, 2023

Meta4 said:
That one program can't read the file, doesn't necessarily mean there is a problem with the file.
Try downloading VLC media player and see if that plays it.

VLC was able to read the file.

Grey Hawk Photography · Mar 22, 2023

Meta4 said:
Although this gets suggested sometimes, it's just a myth.
DJI has no bias one way or the other.
Post a 10-20 second example of a video you are having a problem with and others might be able to identify the issue.
You'd have to upload it to dropbox or similar and post a link here.

Here is one of the file.
Mini 3 Pro File

Brojon · Mar 25, 2023

Grey Hawk Photography said:
Here is one of the file.
Mini 3 Pro File

No problem on my PC with VLC.
Not trying to be a fanboi but I switched from Mac to PC back with Snow Leopard when Apple borked so many things like color management and file sharing.
Apple used to be the preeminent graphics machine but they've changed their focus to the academic and "creatives" market. They've also been getting increasingly restrictive with the OS to the point where you have to jump through hoops to install apps outside the Appstore.

Meta4 · Mar 25, 2023

Grey Hawk Photography said:
Here is one of the file.
Mini 3 Pro File

Plays perfectly here on a PC with VLC, but WIndows Media Player won't touch it.
Most likely the issue is in your video settings.
You are probably using H265 compression, which Windows Media Player isn't able to play.