Hi guys,
Im currently in dispute with DJI over issues with my drone. I have sent it back to them to be repaired and they tell me there is nothing wrong with it yet i show them videos (taken from the app) clearly showing that what is being transmitted to the app is unusable. before i sent my drone back to them i tried 2 different phones and 2 different leads to connect phone and controller yet got the same issue with all combos. what i see on the screen is exactly the same as i get on the app, so my live feed is unusable.
here are two videos showing what i am dealing with:
DJI is trying to tell me this is normal?! Seriously would any of you have bought this product if that is what you see on your screen whilst trying to fly? I certainly wouldn't have.
I am wondering if anyone has had similar issues and/or knows how to fix this as the DJI techs are being rather obtuse at the moment and really getting on my nerves.
the drone is less than a year old, has never been crashed, never got wet, has always been perfectly looked after yet i get this rubbish and they try to tell me its normal! its not normal right? I plan to take my PFCO in the coming weeks and begin to fly commercially ASAP yet if this is indeed normal (which i dont believe for a second as i had many , many flights without this issue beforehand) then i will be selling my drone and not taking the course as i dont believe this is safe to fly like this.
thanks for your time.
Im currently in dispute with DJI over issues with my drone. I have sent it back to them to be repaired and they tell me there is nothing wrong with it yet i show them videos (taken from the app) clearly showing that what is being transmitted to the app is unusable. before i sent my drone back to them i tried 2 different phones and 2 different leads to connect phone and controller yet got the same issue with all combos. what i see on the screen is exactly the same as i get on the app, so my live feed is unusable.
here are two videos showing what i am dealing with:
DJI is trying to tell me this is normal?! Seriously would any of you have bought this product if that is what you see on your screen whilst trying to fly? I certainly wouldn't have.
I am wondering if anyone has had similar issues and/or knows how to fix this as the DJI techs are being rather obtuse at the moment and really getting on my nerves.
the drone is less than a year old, has never been crashed, never got wet, has always been perfectly looked after yet i get this rubbish and they try to tell me its normal! its not normal right? I plan to take my PFCO in the coming weeks and begin to fly commercially ASAP yet if this is indeed normal (which i dont believe for a second as i had many , many flights without this issue beforehand) then i will be selling my drone and not taking the course as i dont believe this is safe to fly like this.
thanks for your time.