Hello, long time since I have been on here as I have not had any issue till now. (I had the original Mavic that had video issues and app issues so this is a replacement Drone I bought new in 2020 with Smart Controller with the thought that App, within the controller right from DJI would not have app crashes, oops. . .)
Anyway after purchasing this I had the recommended updates at that time, 2020 "ish" and since then to the best of my knowledge I get this all "offline" since it was working without issue.
About a week ago during a flight I either forgot to start record, which I really thought I did, or the app started to mess up. (I didn't check the the record time so that is really all on me, only mentioning it as that was the start of any issue I have ever had.) The next thing that happened was remote stated it disconnected and asked if I wanted to use "return to home". I agreed and the drone came back without any issue, other than I could not see video. (At that point I don't know if I lost all location information on the remote or not, I did not look or notice and since the drone was so close I just watched it come back and land) That happened at a boat landing and boat just came to the dock so I didn't think much of it, the boat passed between me and the drone so thought that was the cause.
Fast forward a week and a few batteries worth of flights, issue happened again, this time I wanted the video so I cancelled the RTH, let the drone hover and get the sunrise I was filming. Lucky me without me doing anything the video recovered on the remote and I was able to land without issue. Power down the remote, new fresh battery to drone next flight no issue. 3rd battery same thing, remote said it disconnected, black and white video of last thing the drone sent back. Again I cancelled the RTH, I could not see video but had full control of the drone. I had my cell phone in my pocket and thought perhaps that caused some issue but it never did before.
Today, 3rd location here at home where I never had issue before, no cell phone near me, same thing, remote said it disconnected, screen went to black and white video of the last thing it had from the drone. this time I looked things over better, not information from the drone, no distance speed or any of that. Again I had full control, I even attempted to fly slowly at a tree and the drone stopped itself I just didn't get any warnings.
Since I had plenty of battery I just kept letting it hover to see what the remote would do. After a very long time a screen can up staring the go4 app had stopped responding so I finally had an answer to what was going on. It asked if I wanted to wait or close the app. (I brought the drone down to a level just before it would land, left it in the open area and pressed the "Close app", one eye on the drone and one eye on the app thinking this could be the end of the drone!
All wen fine, drone never moved, app "restarted" and then it showed the drone and video recording had been fine all along.
I truly think this is 100% and "app issue", but since to my knowledge I have kept this "offline", I worried that attempting to remove and reinstall the app I'm going to make things even worse? I did see that android updates have cause folks to not be able to fly at all, I want to avoid that of course.
When connected the remote correctly states the drone equipment is a Mavic 2 Pro.
Screen of the Smart Controller say Model is m500
Android version is 7.1.2
Android security patch April 5th 2017
DJI Go 4
Version 4.3.36
Storage says 250MB used in internal memory
Thanks in advanced for steps you suggest. I don't need the "latest and greatest", I have been perfectly happy with everything it has been doing for me without issue till now.
If you need other info I might need "step by step" on how to get it. (I just fly it, not work on it (Might be as simple as temp files taking up too much memory?)
Thanks!
Anyway after purchasing this I had the recommended updates at that time, 2020 "ish" and since then to the best of my knowledge I get this all "offline" since it was working without issue.
About a week ago during a flight I either forgot to start record, which I really thought I did, or the app started to mess up. (I didn't check the the record time so that is really all on me, only mentioning it as that was the start of any issue I have ever had.) The next thing that happened was remote stated it disconnected and asked if I wanted to use "return to home". I agreed and the drone came back without any issue, other than I could not see video. (At that point I don't know if I lost all location information on the remote or not, I did not look or notice and since the drone was so close I just watched it come back and land) That happened at a boat landing and boat just came to the dock so I didn't think much of it, the boat passed between me and the drone so thought that was the cause.
Fast forward a week and a few batteries worth of flights, issue happened again, this time I wanted the video so I cancelled the RTH, let the drone hover and get the sunrise I was filming. Lucky me without me doing anything the video recovered on the remote and I was able to land without issue. Power down the remote, new fresh battery to drone next flight no issue. 3rd battery same thing, remote said it disconnected, black and white video of last thing the drone sent back. Again I cancelled the RTH, I could not see video but had full control of the drone. I had my cell phone in my pocket and thought perhaps that caused some issue but it never did before.
Today, 3rd location here at home where I never had issue before, no cell phone near me, same thing, remote said it disconnected, screen went to black and white video of the last thing it had from the drone. this time I looked things over better, not information from the drone, no distance speed or any of that. Again I had full control, I even attempted to fly slowly at a tree and the drone stopped itself I just didn't get any warnings.
Since I had plenty of battery I just kept letting it hover to see what the remote would do. After a very long time a screen can up staring the go4 app had stopped responding so I finally had an answer to what was going on. It asked if I wanted to wait or close the app. (I brought the drone down to a level just before it would land, left it in the open area and pressed the "Close app", one eye on the drone and one eye on the app thinking this could be the end of the drone!
All wen fine, drone never moved, app "restarted" and then it showed the drone and video recording had been fine all along.I truly think this is 100% and "app issue", but since to my knowledge I have kept this "offline", I worried that attempting to remove and reinstall the app I'm going to make things even worse? I did see that android updates have cause folks to not be able to fly at all, I want to avoid that of course.
When connected the remote correctly states the drone equipment is a Mavic 2 Pro.
Screen of the Smart Controller say Model is m500
Android version is 7.1.2
Android security patch April 5th 2017
DJI Go 4
Version 4.3.36
Storage says 250MB used in internal memory
Thanks in advanced for steps you suggest. I don't need the "latest and greatest", I have been perfectly happy with everything it has been doing for me without issue till now.
If you need other info I might need "step by step" on how to get it. (I just fly it, not work on it
(Might be as simple as temp files taking up too much memory?)Thanks!
