In my opinion, its either a good or excellent drone, depending upon your expectations.
For a hobby flier hoping to have some fun flying, take some good video and/or photos, it really is great. The complaints for a general hobby flier are really pretty minor. Some people have a hard time seeing the battery percentage in the app, 8k Hyperlapse might not work great (who has something that can display 8k?) and things like that. However, it flies great, is quiet, durable, and has lots of features. The shooting modes like Smart/HDR get you really good results without editing (much or at all) -- probably better than just about anything else out of the box, so if you are a point-and-shoot type person, the
Air 2 may be the best bet.
It's the pro flier that might have a little more complaints. At the moment, you can't adjust gimbal and stick smoothness. Although I find the "stock" settings pretty good, if you are really trying to shoot a true professional video, you might not get some of the movements as smooth as you want them. A pro will want to post process their own videos and pictures, to get even better quality, so will probably not use those smart/HDR modes and might find the RAW photos or flat video isn't as good as something like the
Mavic 2 Pro that has a larger camera sensor. That said, it still has some things like 4k60 and such that a pro might like and may make this still a good drone of choice.
Otherwise, the only complaints fall into two categories:
1 - A few have had problems -- seem to be a small handful (think 3 or so posted here, I imagine there would be more) with gimbal issues, and there was a period where a few were having activation issues. Saw a post on the DJI forum with someone with a bad motor. Really a very small amount, wouldn't worry about this, although it could happen to the one you buy -- just return/exchange
2 - Features that people want because they've heard of it or had it in another drone. The Air 1 had gesture control and Tapfly. The Pro has waypoints. If any of those features are super important to you, maybe this isn't the drone for you. That said, this has Focus Track/Spotlight which is really super, a better Active Track, more options for high frame rates for slow motion and a few other things those others don't have Other people are complaining it doesn't yet work with a
Smart Controller (Should be fixed soon) or the
Crystal Sky (will probably never be fixed because its old tech).
I'd say if you aren't a serious pro, and arne't married to
crystal sky or waypoints, its hard to find a better drone, particularly for the money. If you are a true professional who wants to spend lots of time post processing, you may prefer the
Pro 2 or to wait some of the features to be added (or to wait for the Pro 3), although at almost twice the price, you have to think of the use case.
