Mavic Air flew away and crashed without me touching the sticks

[Whiterhino496]

Hello everyone, I’ll post the flight records when I figure out how to export them on an iPhone. But yesterday I was flying my Mavic air and everything was normal until I went to my second location. It asked me to recalibrate the compass, and I did, but once I pressed the take off button it started flying southeast speeding up to about 35 mph. I finally tried pressing the sticks to make it stop but it just kept flying until it hit a tree and broke off the post, broke the props, and broke the camera gimbal. What happened? Is there anything DJI can do? When I buy a $900 drone I don’t expect it to just fly away at random

 

[InvisibleName]

Sounds like a classic compass error due to interference. Post your log and someone will soon tell you. Do you have DJI Care Refresh? Because if it was external interference you won’t be able to make a warranty claim

 

[Whiterhino496]

Sounds like a classic compass error due to interference. Post your log and someone will soon tell you. Do you have DJI Care Refresh? Because if it was external interference you won’t be able to make a warranty claim

Will I be able to make a claim if I do have refresh? Because I did get it

 

[InvisibleName]

Will I be able to make a claim if I do have refresh? Because I did get it

Yep, that’s what it’s for (as long as you’ve recovered the MA - which you have)

I’d get your flight log posted ASAP, you’ll be amazed how quickly someone will analyse it for you

 

[msinger]

Please upload your TXT flight log here and post a link back here. You'll find instructions for locating your TXT flight log at that link.