I was charging my controller as normal through the provided charger usb port and usb cable, next thing i started smelling something was burning, then I found out the controller USB port and cable has melted as per photo.
My controller is still working to control the mavc but it cannot be charged anymore (50%battery remaining)
Can someone advise if this should be covered under warranty? (it wasn't a misuse of the product and i think it's just faulty controller)
I have contacted DJI but they mentioned that my mavic is product of North America and I need to send my mavic to North America distributor.
I live in Indonesia and it's going to take long time and cost money to post it to NA.
I have also contacted the shop that i bought from in indonesia, they said it's physical damage and it may not be covered under warranty. and if they help claim warranty, it may take up to 6 months and they will have to take and keep my whole mavic box for 6 months..
is there anyone selling their controller?
What should i do? can someone advise please.. thanks..
My controller is still working to control the mavc but it cannot be charged anymore (50%battery remaining)
Can someone advise if this should be covered under warranty? (it wasn't a misuse of the product and i think it's just faulty controller)
I have contacted DJI but they mentioned that my mavic is product of North America and I need to send my mavic to North America distributor.
I live in Indonesia and it's going to take long time and cost money to post it to NA.
I have also contacted the shop that i bought from in indonesia, they said it's physical damage and it may not be covered under warranty. and if they help claim warranty, it may take up to 6 months and they will have to take and keep my whole mavic box for 6 months..
is there anyone selling their controller?
What should i do? can someone advise please.. thanks..