Mavic Crash - Back Arm Dislocated !!!

duelingglove · Jan 16, 2017

Realllll slow. I'm still waiting on the repair quote or option to refresh and get my bird back. Whelp, lots of coffee to be drank in the meantime. [emoji477]️ I need my lil bird [emoji211] back. [emoji24]

Sent from [emoji211]

niclariv · Jan 17, 2017

Seems like a long time. It only took one day of them having my drone for them to give me the repair quote/option to refresh. They say if it's been more than 15 days to call them.

iPhone 6S

duelingglove · Jan 17, 2017

niclariv said:
Seems like a long time. It only took one day of them having my drone for them to give me the repair quote/option to refresh. They say if it's been more than 15 days to call them.

iPhone 6S

Thx, will do. I pretty much know I tanked it but I should still get the option to refresh since I paid for the dji care. You...wouldn't happen to have a good number, would you?

duelingglove · Jan 18, 2017

Just got the refresh, my drone was toasted. $650 to repair or refresh. Duh [emoji849], insurance , life is good. Now another two weeks for ship back I guess. How's your replacement flying?

Sent from [emoji211]

peros550 · Jan 18, 2017

Do you know what happens after the first one year of DJI Care refresh? Do they provide renewal options?

Robbyg · Jan 18, 2017

No First year only.

Slantnose79 · Jan 18, 2017

duelingglove said:
If you can show it's flying and working on a video, you may be able to purchase DJI care refresh....I was lurking on their boards and found this from a DJi team moderator:

You can still buy it, but you'll need to submit a video showing your drone is in working order: https://repair.dji.com/en/djiCare/CustomerUpLoad

I don't see the Mavic listed. Has anyone tried this yet?

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duelingglove · Jan 18, 2017

Slantnose79 said:
I don't see the Mavic listed. Has anyone tried this yet?
View attachment 4448

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Folk on other boards and Dji board. It'll work if your drones good

Sent from [emoji211]

turbosina · Jan 18, 2017

Yes, I bought my Mavic and DJI care refresh from my local DJI store and assumed it was activated when I got it. It wasn't. I figured it out after about a week, and just followed the instructions on the dji website, submitted the video, and had an approval a day later. I then had another 72 hours to activate refresh. Really easy and straight forward.

Alex El Caballo · Jan 18, 2017

I also sent to get my bird repaired for a similar back tab/ broken ribbon issue. I overnighted it ($140.00) and asked them multiple times to return it as such, that i would pay the cost but it still got sent via ground.
Don't waste your money...

niclariv · Jan 18, 2017

Alex El Caballo said:
I also sent to get my bird repaired for a similar back tab/ broken ribbon issue. I overnighted it ($140.00) and asked them multiple times to return it as such, that i would pay the cost but it still got sent via ground.
Don't waste your money...

I gave them a hard time via their dji support twitter account when they sent mine back ground after discussing sending it back air, and I got a call from someone actually in the US. They sent me a charging hub for the inconvenience - ironically, by air. Don't know if this will work for everyone, but it might be worth DM'ing their twitter account.

iPhone 6S

duelingglove · Jan 18, 2017

peros550 said:
Do you know what happens after the first one year of DJI Care refresh? Do they provide renewal options?

People have said Allstate will cover you for $60

Sent from [emoji211]

ElGuapo · Jan 18, 2017

go kart mozart said:
Unfortunately not...I bought mine at Best Buy and was not aware of it. I will definitely get it in the future!

Guess I'll just have to wait it out...bummer.

Should not matter where you bought your drone. After the activation process the DJI GO App gives you 48 hrs to add the coverage. Maybe you didn't notice.

peros550 · Jan 19, 2017

duelingglove said:
People have said Allstate will cover you for $60

Sent from [emoji211]

I'm not familiar with All state, I guess this is a service in US? I live in Greece but thanks for taking time to answer.

duelingglove · Jan 20, 2017

peros550 said:
I'm not familiar with All state, I guess this is a service in US? I live in Greece but thanks for taking time to answer.

Yes it is. You are still eligible for DJI care if you do video showing it works. Check Dji forums

Sent from [emoji211]

duelingglove · Jan 24, 2017

DJI lost my refresh order smh, i'm in limbo

Skyler King III · Jan 24, 2017

Aviator_AF said:
I was flying my mavic in reasonably strong winds. Flew it into a tree with a strong tailwind. Ended up breaking a few props. What I noticed the back arm had dislocated itself from the body and the small hex screw had torn itself from the predrilled hole.

I have fixed the Mavic Drone by undoing the battery and removing the hex bolts and re-pushing the arm into the drone body socket (hinge). Seems like a good fix and feels sold again.

Has anyone else experienced one of the arms dislocating itself after a crash ???

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Don't be fooled into thinking that the Mavic can fly in winds that a Phantom can handle. Look at the difference in the motors and prop sizes. Flying into winds of 15 MPH or more is looking for what happened to these poor guys. Furthermore, on a RTH in a strong headwind, it may not make it home. These are not toys. USE YOUR HEAD.

duelingglove · Jan 26, 2017

duelingglove said:
DJI lost my refresh order smh, i'm in limbo

Order found, Mavic replacement inbound Thumbswayup

Tiagogmc · Mar 5, 2017

I just had a similar issue this afternoon. Flew with relatively high winds during sunset, and at one point I didn't see the Mavic, thought it was somewhere else, and flew into a tree. =/
Everything is perfect, except one arm that broke. I do have DJI Care, but I've had it for less than 3 months and don't really want to spend one of my refreshes so soon, for something so minor. So I went to DJI's website and checked for authorised service providers in Canada and found MultiRotorHeli.
I emailed them this evening (Saturday) and they already replied with a $40 + service charges fee. I asked about the service charges, but I think it'll be worth it. They're in Calgary, I'm in Vancouver, so I'll still have to ship it out, but seems like a good deal. I'll update once I have more news.

Skyler King III · Mar 5, 2017

Because of smaller props, Mavic don't do well against the wind. I suggest avoiding any flight when surface winds are 12 mph or more. At altitude the wind increases, especially above tree line. Check out an app called UAV Forecast Also consider Kp index. Most pilots don't know what it is or how it could effect your bird.