I have a warranty request open. I referred the case to the email support and are very supportive. Since I will be traveling, and knowing the turnaround time is high, I told them that defect needs to be fixed but isn't urgent and will send them the unit when I get back from traveling. They understood and told me to let them know when I'm ready so they can send me the label. I have a broken support plate for one of the motor arms.Thank you for the responses.
I figure mine will be at least 3 weeks.
I am in Canada sending back to California DJI location.
Just hoping they don't give me the gears
Access to DJI support is horrendous, whether your calling or chatting each session took me over an hour to get connected.
The most frustrating issue, so far, was just trying to get a stupid shipping label. Nothing more frustrating than having a $1000.00 investment that needs repair and you can't even ship it back in a timely fashion.
My drone was just delivered to the Carson,Ca location after an indoor fly away collision that broke the gimbal. So far, EXTREMELY, disappointed with this drone. I upgraded from a Phantom 3 Standard and it was solid and I had 100% confidence with it on every flight. Now it's going to take a long time to build up my trust when it can't even fly correctly using what should be the optical sensors.
Mine went to the Netherlands Monday,arrived Wednesday morning. When I track the repair still says waiting to receive
Led to believe it could take up to 2 weeks to get it back. Wet and miserable outside so wouldn't be flying anyway.
As a new owner, I'm reading everything I can about DJI and my Mavic. So far everything has been great. I did manage to lose my Gimbal Lock on day one. I sent an email to DJI support and they replied within 24 hours, seeking clarification as to what I was looking for. Once I replied, I received an apology e-mail and then a tracking number for a replacement Gimbal Lock, at No Charge.I have to come to find that DJI US email support is very good. Chat and phone, are very bad and incompetent. I was so pissed at some point I demanded to chat with the manager and he did and was very good.
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Mavic was crap out of the box. Wouldn't properly accept firmware upgrade. When I finally achieved a first flight the video was 23 seconds delayed and crashed. Refused to honor warranty even though admitted it was abnormal. Customer service was useless and the appeal process is a joke. One month turnaround to get back. I made a BBB complaint at Sacramento office...194 "won't cover warranty" complaints filed against the Mavic. Oscar Luguin; manager of California Dji said the warranty was no good because I did not have my eyes on the drone. 246 meters away. 7 Km drone and he says the warranty is only good for 150 meters. Line Of Sight does not count; you have to physically see it. (So don't look down at your remote or warranty is void. The second you put on the Dji goggles you are not looking at your drone and warranty is void.)Wondering if anyone here has sent back a Mavic for warranty work?
IE a unit that has a defect and should be replaced or repaired by DJI.
How Did the experience go and how long was turn around to getting it back ?
Not to burst your bubble, but I tried that same process of challenging the credit card purchase and literally right at the end of the period they could challenge (I believe it was 50 business days) they challenged and my bank was forced to give them back the money, so I ended up with my Mavic anyway and using DJI Refresh to fix it. Actually glad I did in the long run, despite the horrible support, the drone has been phenomenal and with DJI's recent firmware updates which provide QuickShot feature & added Dynamic Home Point for ActiveTrack mode it keeps getting better, plus I love using Hangar360 and getting phenomenal 360 panoramic shotsMavic was crap out of the box. Wouldn't properly accept firmware upgrade. When I finally achieved a first flight the video was 23 seconds delayed and crashed. Refused to honor warranty even though admitted it was abnormal. Customer service was useless and the appeal process is a joke. One month turnaround to get back. I made a BBB complaint at Sacramento office...194 "won't cover warranty" complaints filed against the Mavic. Oscar Luguin; manager of California Dji said the warranty was no good because I did not have my eyes on the drone. 246 meters away. 7 Km drone and he says the warranty is only good for 150 meters. Line Of Sight does not count; you have to physically see it. (So don't look down at your remote or warranty is void. The second you put on the Dji goggles you are not looking at your drone and warranty is void.)
After one month of pissing on me I reversed the credit card charges and got it for free.