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warranty

  1. B

    One of the Mavic batteries not sitting flush (swollen?)

    Hey Guys, a proud owner of a Mavic 2 Zoom here. I’ve had the drone for about 10 months now. I got a fly more combo so three batteries and then I got two spares cause you can never have too many right? ;) Anyway, I just noticed one of my batteries is not sitting completely flush with the upper...
  2. L

    *SOLD**Brand New* Mavic Pro w/6 Batts and many extras etc.. Never flown/activated $1200

    $1200 plus shipping CONUS Warranty replacement directly from DJI. Never used or put a battery in it. Comes with all of the following: (1) Mavic Pro Airframe (1) Set Polarpro Vivid Collection | Cinema Series | Mavic Pro/Platinum ND4/PL, ND8/PL and ND16/PL filters (2) Battery Chargers (6)...
  3. G

    Flyaway, over water, crash and... warranty replacement!

    I thought I’d share my first flyaway experience. Having flown everything from tiny training aircraft through to AscTec Falcon 8’s and heavy lift Octa’s both personally and commercially for about 7 years in 15 countries, I’m very lucky to have only had 1 major crash, my fault, lost orientation...
  4. J

    Care Refresh renewal

    I've had my Mavic Pro for over 1 year now and bought Care Refresh when it was new. I never had a need to use it because I have not crashed my drone. Contrary to what you may see in FAQ's and even in these forums, DJI sent me an email offering a renewal for an additional year. That's where the...
  5. R

    Refurb and warranty help

    Hi First time posting on here. Just couple of questions. I was thinking of buying a refurb Mavic Pro. I’m from the UK and the site that i would be using is Scan.co.uk? Anybody out there used them before? Are they any good? Secondly, are refurbs generally safe to buy. I’ve read a few forums...
  6. C

    Lessons Learnt from splash landing

    Several months back my bird took a bath after an automatic landing caused it to try landing on water. This happened, so I'm told, because the sensors were confused over calm very reflective water. Guess it wasn't my day as I had only turned the sensors on for that flight after reading that would...
  7. G

    DJI: Faulty batteries are automatically out of warranty

    My latest Mavic Pro battery failed after only a few uses. Because it’s cells are faulty, DJI will not provide full or pro-rated replacement — not based on length-of-ownership warranty consideration, but because of an inherent manufacturing flaw that resulted in early failure. ”We sincerely...
  8. G

    DJI: Faulty battery? We’ll sell you another — full price

    Gotta love those Communists. One of my five Mavic Pro batteries had terminal cell failure yesterday. It’s been used fewer than 15 times. I requested a replacement after reading advice to a similarly-affected pilot on this forum. DJI’s response: “No worries, we will provide you with the best...
  9. H

    Mavic Air Fly-away

    Hello! So my Mavic Air flew away today. I started off with 76% battery, recorded RTH point with gps signal and all, and when I reached 30m altitude it freaked out. It went full speed ahead away from me. activating RTH function had no effect at all and it didnt respond to the controller. (...
  10. D

    RTH Fail

    I initiated the RTH function when my Mavic was running low on battery. Halfway from returning home, it started to descend on its own before it was directly above me. Since there were obstacles of different heights all around me I tried to force it back up. But it got to a point where it wouldn't...
  11. T

    Help...Mavic went haywire and ignored my controller, crashing somewhere out of reach

    Hi guys, My Mavic Pro crashed last week on the edge of a cliff out of reach for anyone. Everything was going according to plan, until I softly hit forward for less than half second, to brake from a backwards panning I was doing. It didn't stop there, and kept pushing forward on its own. I...
  12. GMG

    Warning - Buying from TomTop

    td;lr While in some markets TomTop’s price is substantially lower than other options, you’ll have NO warranty and NO support if you have any issues. ——— The longer story A few months ago, my Mavic was stolen, including all my accessories. Not a day’s gone by without thinking about it and...
  13. Don Boyd

    Motor seized 25 days in. thankfully no crash damage.

    I need to send it back for warranty. I find there site confusing. they keep sending me back the same email. Help.... I'm in Canada. I got it from London Drugs but they will not help me. I need to get it to DJI for a repair. Thanks in advance..
  14. P

    DJI service is horrible!!!!

    Got a Mavic in February and really liked it. Then I got a vision sensor problem about 4 months after getting it. DJI told me to format SD card and update firmware. That worked, so all good. 2 weeks later got same thing so I repeated the procedure and and nothing worked. Tried recalibrating...
  15. N

    about to get a new mavic pro

    hi guys , after some stalking i saw how friendly and helpfull most of you are in here soo i decided to open an account hoping that somebody could help me out with some info, i live in Longyearbyen /Svalbard(tecnicly norway) and i was about to get a new mavic pro from komplett.no and realiced...
  16. Humanparody

    Just lost a ton of respect for DJI

    So about 3 weeks ago I sent DJI a battery (20 charges) with a bad cell for replacement under warranty. It happens, I get it. Aside from the inconvenience of being without the battery, the process was pretty painless. So today I finally received my replacement battery. It was used, different...
  17. Y

    Brand new Mavic - Strange noise! Dont want to exchange for refurbished unit

    Hi All, first post in the "Help" section for me... maybe the 1st of many as I've just started flying (link to my 1st video clip at the bottom). So I received my new Mavic from DJI 3 weeks ago. I did my first flights, about 1hr in total with no problems at all except small issues caused by my...
  18. H

    Pretty bad crash... Camera completely detached

    OK, storytime. I was showing off at my friend's house (1.25km from mine, where I was flying from) flying pretty low and hovering some. I hadn't flown in a while, and all my batteries were around 60%, so it was a series of short flights to and from. The last flight, I was hovering for as long as...
  19. Y

    Help with Mavic after crash

    Hi, Today my Mavic crashed from 30-40 m on the concrete steps. It happened after 1 min after took off. I tried to get some height, near the building. When it reached ~30 meters, it said that "maximum altitude reached", but I set it to 100 meters then Mavic drifted backwards and crashed into the...
  20. D

    Will changing the height restriction void the warranty?

    I know it's irresponsible to change the height limit for obvious reasons but there are certain times when 120m is not enough for mountains or cliffs etc. So I'm just wondering if changing the height restriction in the app will register it to DJI and void the warranty or have any other legal...