Get more from your Mavic
The largest Mavic community in the world
Join Us Now

MPP Camera/Gimbal issue

dbrockman2

Active Member
Joined
Aug 7, 2018
Messages
32
Reactions
20
Age
43
Visit site
New poster here, Howdy ♂️. Have a MPP and on my last flight, approximately 30 seconds after lift off, my video became pixelated then froze completely. I also lost all gimbal controls. MPP flies perfectly normally otherwise. I have downgraded firmware, refreshed firmware, did a rebinding of the RC. DJI says send it in. Any ideas from you guys before I send it in. It was activated in May so its still new.
 

Mossiback

Well-Known Member
Joined
Oct 3, 2017
Messages
4,021
Reactions
3,086
Age
66
Location
Brier, WA USA
Visit site
You mentioned that you downgraded firmware. Did you also downgrade Go 4 software? Go 4 is a very common cause of pixelated video and you may need to try a few different versions to find one that works for you. There are many threads about this. Other than Go 4 downgrades, I have three suggestions for you:
1) Try a different connection cable. Unplug the side cable and use the USB data cable that came with your device (some USB cables are charge only and will not work).
2) Load Go 4 on a different device to rule out your device.
3) If you send it in make sure DJI treats it as a warranty issue (don't apply it toward a Refresh claim if you have Refresh).
 

dbrockman2

Active Member
Joined
Aug 7, 2018
Messages
32
Reactions
20
Age
43
Visit site
I don’t believe I can downgrade Go 4 on the iPhone. Yeah I’ve used a couple cables in different ports. I’m finally giving in I think and sending it in. I told them it’s definitely not a Refresh claim. We shall see.
 

Mossiback

Well-Known Member
Joined
Oct 3, 2017
Messages
4,021
Reactions
3,086
Age
66
Location
Brier, WA USA
Visit site
I don’t believe I can downgrade Go 4 on the iPhone...
I don't use an iDevice so I do not know either. Perhaps someone that does know if will chime in. Is there no other phone/tablet that you can try so you can rule out yours as the problem? It would suck to send it in just to have DJI say there is nothing wrong.
 
DJI Drone Service
Lycus Tech Mavic Air 2 Case

New Threads

Forum statistics

Threads
97,114
Messages
1,116,313
Members
124,675
Latest member
Tel