Just wanted to share my post-order experience after purchasing a Mavi 4 Pro Fly More Combo with the hope that it will provide more clarity for others who are considering to buy a MP4 and DJI support for an M4P purchased in the US.
I ordered a Mavic 4 Pro Fly More Combo from Adorama on June 1 and received it last Friday, Jun 7. After activating it I saw my M4P record indicated it was under warranty AND I was eligible for DJI Care but when I went to the link provided to purchase DJI Care, there was a message stating it was not available because the Mavic 4 Pro was not released in the US.
I contacted DJI via LiveChat on 8 June and they confirmed they cannot provide DJI Care but they were adamant that they will make it available for the Mavic 4 Pro as soon as possible in the future. As to why they are not offering DJI Care service at this time they wrote, "Truly sorry that due to the parts required for after-sales repair services currently being allocated, we are temporarily unable to provide after-sales service."
I was severely bummed. Although I considered it a longshot, I called Adorama to see if I could return it given I cannot get DJI Care. They said no, as per their policy. Once the box is open and once the drone activated, no returns possible.
I considered offering it on eBay for a couple hundred dollars off from what I paid for it but eBay would take 15% in commission and that would be much too painful. So I guess I will be extra careful flying my M4P until DJI can offer DJI Care coverage.
As for the M4P itself, so far I think it is a fantastic drone! I also have an Air 3S Fly More Combo which is fantastic in it's own right but the M4P is better.
I should mention that I also bought some accessories. A hard case for my M4P Fly More Combo, a cheap Ali Express filter kit, a 240 Watt PS for my battery charging hub, and a RC 2 Pro controller.
I received the FVPtosky case for my M4P which I purchased on Amazon for a decent price. Everything fits perfectly and it seems like a quality product.
I ordered a cheap 17-pack from Ali Express filters for something like $13 including shipping. Since Newer and other M4P filter manufacturers have long lead times for filters, I figured since the AliExpress filters are so cheap there's more upside potential in getting them and they are worth a try, even if they turn out to be crap. Haven't received them yet but from tracking looks like I might sometime this week.
I ordered a DJI 240 Watt PS for the Mavic 4 Pro from Adorama for $179 after ordering my M4P Fly More Combo but it's still on backorder. Ordered this because the Fly More Combo only comes with a 100 Watt PS and I wanted the faster charging capabilities of the 240 Watt PS. The 240 Watt PS is standard for the Creator Combo.
Lastly, I ordered an RC 2 Pro controller from B & H ($100 less than Adorama) and that is backordered too. I got this because I couldn't get the M4P Creator Combo and wanted the RC 2 Pro. I will use the RC 2 Controller with my Air 3S as well.
I ordered a Mavic 4 Pro Fly More Combo from Adorama on June 1 and received it last Friday, Jun 7. After activating it I saw my M4P record indicated it was under warranty AND I was eligible for DJI Care but when I went to the link provided to purchase DJI Care, there was a message stating it was not available because the Mavic 4 Pro was not released in the US.
I contacted DJI via LiveChat on 8 June and they confirmed they cannot provide DJI Care but they were adamant that they will make it available for the Mavic 4 Pro as soon as possible in the future. As to why they are not offering DJI Care service at this time they wrote, "Truly sorry that due to the parts required for after-sales repair services currently being allocated, we are temporarily unable to provide after-sales service."
I was severely bummed. Although I considered it a longshot, I called Adorama to see if I could return it given I cannot get DJI Care. They said no, as per their policy. Once the box is open and once the drone activated, no returns possible.
I considered offering it on eBay for a couple hundred dollars off from what I paid for it but eBay would take 15% in commission and that would be much too painful. So I guess I will be extra careful flying my M4P until DJI can offer DJI Care coverage.
As for the M4P itself, so far I think it is a fantastic drone! I also have an Air 3S Fly More Combo which is fantastic in it's own right but the M4P is better.
I should mention that I also bought some accessories. A hard case for my M4P Fly More Combo, a cheap Ali Express filter kit, a 240 Watt PS for my battery charging hub, and a RC 2 Pro controller.
I received the FVPtosky case for my M4P which I purchased on Amazon for a decent price. Everything fits perfectly and it seems like a quality product.
I ordered a cheap 17-pack from Ali Express filters for something like $13 including shipping. Since Newer and other M4P filter manufacturers have long lead times for filters, I figured since the AliExpress filters are so cheap there's more upside potential in getting them and they are worth a try, even if they turn out to be crap. Haven't received them yet but from tracking looks like I might sometime this week.
I ordered a DJI 240 Watt PS for the Mavic 4 Pro from Adorama for $179 after ordering my M4P Fly More Combo but it's still on backorder. Ordered this because the Fly More Combo only comes with a 100 Watt PS and I wanted the faster charging capabilities of the 240 Watt PS. The 240 Watt PS is standard for the Creator Combo.
Lastly, I ordered an RC 2 Pro controller from B & H ($100 less than Adorama) and that is backordered too. I got this because I couldn't get the M4P Creator Combo and wanted the RC 2 Pro. I will use the RC 2 Controller with my Air 3S as well.
