My Adorama Mavic 4 Pro Fly More Combo Post-Purchase Experiences

[Flying_Elephant]

Just wanted to share my post-order experience after purchasing a Mavi 4 Pro Fly More Combo with the hope that it will provide more clarity for others who are considering to buy a MP4 and DJI support for an M4P purchased in the US.

I ordered a Mavic 4 Pro Fly More Combo from Adorama on June 1 and received it last Friday, Jun 7. After activating it I saw my M4P record indicated it was under warranty AND I was eligible for DJI Care but when I went to the link provided to purchase DJI Care, there was a message stating it was not available because the Mavic 4 Pro was not released in the US.

I contacted DJI via LiveChat on 8 June and they confirmed they cannot provide DJI Care but they were adamant that they will make it available for the Mavic 4 Pro as soon as possible in the future. As to why they are not offering DJI Care service at this time they wrote, "Truly sorry that due to the parts required for after-sales repair services currently being allocated, we are temporarily unable to provide after-sales service."

I was severely bummed. Although I considered it a longshot, I called Adorama to see if I could return it given I cannot get DJI Care. They said no, as per their policy. Once the box is open and once the drone activated, no returns possible.

I considered offering it on eBay for a couple hundred dollars off from what I paid for it but eBay would take 15% in commission and that would be much too painful. So I guess I will be extra careful flying my M4P until DJI can offer DJI Care coverage.

As for the M4P itself, so far I think it is a fantastic drone! I also have an Air 3S Fly More Combo which is fantastic in it's own right but the M4P is better.

I should mention that I also bought some accessories. A hard case for my M4P Fly More Combo, a cheap Ali Express filter kit, a 240 Watt PS for my battery charging hub, and a RC 2 Pro controller.

I received the FVPtosky case for my M4P which I purchased on Amazon for a decent price. Everything fits perfectly and it seems like a quality product.

I ordered a cheap 17-pack from Ali Express filters for something like $13 including shipping. Since Newer and other M4P filter manufacturers have long lead times for filters, I figured since the AliExpress filters are so cheap there's more upside potential in getting them and they are worth a try, even if they turn out to be crap. Haven't received them yet but from tracking looks like I might sometime this week.

I ordered a DJI 240 Watt PS for the Mavic 4 Pro from Adorama for $179 after ordering my M4P Fly More Combo but it's still on backorder. Ordered this because the Fly More Combo only comes with a 100 Watt PS and I wanted the faster charging capabilities of the 240 Watt PS. The 240 Watt PS is standard for the Creator Combo.

Lastly, I ordered an RC 2 Pro controller from B & H ($100 less than Adorama) and that is backordered too. I got this because I couldn't get the M4P Creator Combo and wanted the RC 2 Pro. I will use the RC 2 Controller with my Air 3S as well.

 

[mavic3usa]

Have you thought about getting a service plan or insurance coverage from another source in the meantime while you wait for DJI Care Refresh to be made available?

 

[Flying_Elephant]

I have but I don't know of anyone who offers coverage like DJI. Adorama has coverage but it's very expensive and I confirmed with them that it just covers the drone if it has an issue. Does not cover fly-aways or crash damage. Interested if anyone knows of insurance that is reasonable that covers crashes or fly-aways.

 

[Max Headroom]

Why is this in the "Fly away assistance" forum.

 

[KB9Radio]

I have several drones over the last 5 or 6 years and have never had any type insurance on any of them. I make sure my batteries are charged, do my preflight check, take it up and wait for the "homepoint has been updated", and fly it. Have never had any problems at all. If you pay attention, you won't have any problem.

 

[Flying_Elephant]

Why is this in the "Fly away assistance" forum.

I apologize. I picked this category to post because the main subject of my post was related to not being able to obtain US DJI Refresh coverage for a M4P purchase in the US from an authorized US DJI reseller.

In retrospect I am guessing I should have posted in the General Discussion category? Would that be correct? Please advise.

 

[GFields]

I apologize. I picked this category to post because the main subject of my post was related to not being able to obtain US DJI Refresh coverage for a M4P purchase in the US from an authorized US DJI reseller.

In retrospect I am guessing I should have posted in the General Discussion category? Would that be correct? Please advise.

You're fine. Your thread has been moved to the correct place.
Good luck

 

[Flying_Elephant]

Thank you for sharing your perspective. I am relatively new to drones and shortly after I got my first, an Air 3S last December, I barely avoided a crashing my drone into a barely visible coaxial cable between two utility poles on my street. Had my props made full impact I am believe the resulting crash to the ground would have been catastrophic in terms of damage. I had pruchased DJI Care Refemresh coverage with the Air 3S and remember being relieved that I would not be out of the total cost of my drone. When I bought the M4P Fly More Combo, I remember back to my close call with my Air 3S. I shuddered to think I could crash my M4P and be out more than double I paid for my Air 3S.



in short, I wish I had your experience and confidence but unfortuately that is not the case. I am trying to always be a careful and conscientious pilot but the fact is I am still a rookie pilot and rookie pilots tend to make mistakes that more experiences pilots would not make. DJI Care Refresh coverage would have given me more peace of mind. Guess I will have to be doubley careful!



Thanks again for your input.

 

[offtheback]

Just wanted to share my post-order experience after purchasing a Mavi 4 Pro Fly More Combo with the hope that it will provide more clarity for others who are considering to buy a MP4 and DJI support for an M4P purchased in the US.

I ordered a Mavic 4 Pro Fly More Combo from Adorama on June 1 and received it last Friday, Jun 7. After activating it I saw my M4P record indicated it was under warranty AND I was eligible for DJI Care but when I went to the link provided to purchase DJI Care, there was a message stating it was not available because the Mavic 4 Pro was not released in the US.

I contacted DJI via LiveChat on 8 June and they confirmed they cannot provide DJI Care but they were adamant that they will make it available for the Mavic 4 Pro as soon as possible in the future. As to why they are not offering DJI Care service at this time they wrote, "Truly sorry that due to the parts required for after-sales repair services currently being allocated, we are temporarily unable to provide after-sales service."

I was severely bummed. Although I considered it a longshot, I called Adorama to see if I could return it given I cannot get DJI Care. They said no, as per their policy. Once the box is open and once the drone activated, no returns possible.

I considered offering it on eBay for a couple hundred dollars off from what I paid for it but eBay would take 15% in commission and that would be much too painful. So I guess I will be extra careful flying my M4P until DJI can offer DJI Care coverage.

As for the M4P itself, so far I think it is a fantastic drone! I also have an Air 3S Fly More Combo which is fantastic in it's own right but the M4P is better.

I should mention that I also bought some accessories. A hard case for my M4P Fly More Combo, a cheap Ali Express filter kit, a 240 Watt PS for my battery charging hub, and a RC 2 Pro controller.

I received the FVPtosky case for my M4P which I purchased on Amazon for a decent price. Everything fits perfectly and it seems like a quality product.

I ordered a cheap 17-pack from Ali Express filters for something like $13 including shipping. Since Newer and other M4P filter manufacturers have long lead times for filters, I figured since the AliExpress filters are so cheap there's more upside potential in getting them and they are worth a try, even if they turn out to be crap. Haven't received them yet but from tracking looks like I might sometime this week.

I ordered a DJI 240 Watt PS for the Mavic 4 Pro from Adorama for $179 after ordering my M4P Fly More Combo but it's still on backorder. Ordered this because the Fly More Combo only comes with a 100 Watt PS and I wanted the faster charging capabilities of the 240 Watt PS. The 240 Watt PS is standard for the Creator Combo.

Lastly, I ordered an RC 2 Pro controller from B & H ($100 less than Adorama) and that is backordered too. I got this because I couldn't get the M4P Creator Combo and wanted the RC 2 Pro. I will use the RC 2 Controller with my Air 3S as well.

In the USA State Farm offers all risk insurance for about $75(about $6000 of coverage).Covers flyaways,crashes,theft,most anything that goes wrong.I have it and made a claim a few years ago after it took a dive into the ocean.It was paid promptly and I was not canceled.I do not have any other coverage from State Farm-just the drone.Some agents aren't aware of the drone coverage.You may have to try 1 or 2 agents.I do not know if it will affect your homeowners rate.Some have speculated about this but mine was not affected.

 

[Flying_Elephant]

In the USA State Farm offers all risk insurance for about $75(about $6000 of coverage).Covers flyaways,crashes,theft,most anything that goes wrong.I have it and made a claim a few years ago after it took a dive into the ocean.It was paid promptly and I was not canceled.I do not have any other coverage from State Farm-just the drone.Some agents aren't aware of the drone coverage.You may have to try 1 or 2 agents.I do not know if it will affect your homeowners rate.Some have speculated about this but mine was not affected.

Thanks for sharing! I'll check it out!