So I got excited and bought a Mavic Mini package on 6/25 on their website. It was a Friday night being as I work night shift. Shortly after I realized I wanted the Air2 and used the on line "Cancel Order". I don't understand why there is not an 800 customer service number. This would have saved a lot of headache.
On the next Monday I still had not received any email stating that the order was cancelled, so I used their online chat feature. I explained that I wanted to cancel the Mini and upgrade to the Air 2. She said that She could cancel the Mini and I would just have to make another order for the Air2. I said OK and asked how long it usually takes to ship, and she could not give an answer. I wanted it for an event in a week and knew with the covid stuff there are a lot of delays with all companies. So I told her just to cancel the order because Amazon could ship right away.
I believed the order was cancelled until Tuesday I get an email stating that the Mini has shipped. I got back on the chat and told them to recall the shipment. She instructed me just not to accept the shipment. I explained that I sleep all day and can't hang out waiting for FedEx. She stated that they wold not leave it with out a signature.
I was heading out of town for a week and figured a 50-50% chance that FedEx would leave the package and there are porch pirates around here. I stopped all FedEx deliveries for that week. Well after that week, they delivered it with out a signature and I couldn't refuse the shipment. Online again DJI service said that I have to return it. I explained that it is a DJI mistake and DJI should pay the return shipping. After a few go-rounds, She said that return label will be emailed 24-48 hours.
Back on chat tonight to see where my label is, I am now informed that the only way they will authorize a return is if I pay for the shipping. After arguing a few minutes, I gave up and said I would pay the return freight. Now I am again waiting 24-48 hours for an email.
Now once I get the email and ship it back, I understand that it will be another 14 days minimum before the $$ is returned. If I get the email. Seems I get a different story each time I chat with someone over there.
Needless to say, I am not happy. They took my $593 in a matter of seconds and it will be over a month before they return it (if it goes well). I have no faith in their system or what they have told me. They change their story each time I talk to them. I get the impression that these "chat" folks are contracted out and have "canned answers". They don't seem to know anything. Is there an 800 number where I can actuall speak with a live person who can help?
On the next Monday I still had not received any email stating that the order was cancelled, so I used their online chat feature. I explained that I wanted to cancel the Mini and upgrade to the Air 2. She said that She could cancel the Mini and I would just have to make another order for the Air2. I said OK and asked how long it usually takes to ship, and she could not give an answer. I wanted it for an event in a week and knew with the covid stuff there are a lot of delays with all companies. So I told her just to cancel the order because Amazon could ship right away.
I believed the order was cancelled until Tuesday I get an email stating that the Mini has shipped. I got back on the chat and told them to recall the shipment. She instructed me just not to accept the shipment. I explained that I sleep all day and can't hang out waiting for FedEx. She stated that they wold not leave it with out a signature.
I was heading out of town for a week and figured a 50-50% chance that FedEx would leave the package and there are porch pirates around here. I stopped all FedEx deliveries for that week. Well after that week, they delivered it with out a signature and I couldn't refuse the shipment. Online again DJI service said that I have to return it. I explained that it is a DJI mistake and DJI should pay the return shipping. After a few go-rounds, She said that return label will be emailed 24-48 hours.
Back on chat tonight to see where my label is, I am now informed that the only way they will authorize a return is if I pay for the shipping. After arguing a few minutes, I gave up and said I would pay the return freight. Now I am again waiting 24-48 hours for an email.
Now once I get the email and ship it back, I understand that it will be another 14 days minimum before the $$ is returned. If I get the email. Seems I get a different story each time I chat with someone over there.
Needless to say, I am not happy. They took my $593 in a matter of seconds and it will be over a month before they return it (if it goes well). I have no faith in their system or what they have told me. They change their story each time I talk to them. I get the impression that these "chat" folks are contracted out and have "canned answers". They don't seem to know anything. Is there an 800 number where I can actuall speak with a live person who can help?
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