I used DJI Care Refresh because the repair costs including shipping were more expensive than a replacement device. I shipped my M2P to DJI on September 6 without battery and propellers. On September 23, I got an M2P back. It was in a completely sealed original box again without battery but with new propellers. It looks like it was brand new, there was nowhere even a small scratch, but what surprised me was that the production date was 20 August 2020. This could indicate a refurbished device, or don't you think so?