New to Mavic and very sad

[mman]

So after months of reading up about the Mavic and saving up for it, I finally received the drone last week. Unfortunately for me the video quality in the horizontal pan movements were horrible. The video was quite jerky and almost looked like it would skip frames. I tried to re-format the sd card and still had same issue. I re-set the Gimbal in hopes of change and nothing. Then I changed the video frame from 1080P to a higher level and the video got worst. So I contacted DJI. What an experience that was! I waited 1.5 hours on phone and the person told me to redo the IMU, then the gimbal and it would take care of it. I asked him to wait online while I attempted the fix and he said that it would take 15 minutes and he would not wait. So I attempted the fix he suggested and unfortunately still had the same issue. So I contacted DJI again just to wait another 1.5 hours and now the quad has been sent to California.
I'm so disappointed as I love all the videos I see on YouTube and such of this drone's capabilities. My frustration is that the video looked great when it was in a Vertical movement, but was bad in horizontal movement. This was not a jello effect that others are talking about.
Has anyone else had similar issue?

 

[Egika]

Did you make sure it is not just a player issue? How do you watch your footage?

 

[Idmenzies]

It's kinda hard to tell what the issue might be. It could be your frame rate was too high or numerous other setting issues. Of course, it could be a sensor issue too.

It seems that the Mavic needs a little polish once it's out the box. Initial flight settings are too high for good cinematic video in my view. This forum is abundant with amazing advice and tips on how to get the best out of the Mavic. It's saved my skin on a few occasions.

Don't let you experience blunt your enthusiasm for what is on of the best consumer drones on the market. Once you get your replacement, experiment with settings and I assure you, you'll find gold.




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[SkeeterHarris]

Any footage you can share to show the effect you're referring to with horizontal movement?


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[hereiscris]

Is it something like this?

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[mman]

Let me know if this link works...I'm trying to use Vimeo to show you some footage

 

[chris valencia]

try adding softness to the control sticks and camera wheel in app.

SFME


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[chris valencia]

Let me know if this link works...I'm trying to use Vimeo to show you some footage

That's the shutter. Is too high. you need some ND FILTER them, down the shutter. 24p=50sh,30p=60sh.

SFME.


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[mman]

try adding softness to the control sticks and camera wheel in app.

SFME


Sent from my iPhone using MavicPilots[/QUOTE

I was in tripod mode, and had turned down the gimbal movement down based on other reviews as well

 

[mman]

That's the shutter. Is too high. you need some ND FILTER them, down the shutter. 24p=50sh,30p=60sh.

SFME.


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Even on a cloudy day? It was completely overcast....

 

[ElGuapo]

There is nothing wrong with your Mavic.

Take a look at these videos, there are tons of videos similar to these one.

 

[triumphrider]

What type of SD card are you using? If you see jerky/choppy footage it may be due to the type of SD card, especially if you're recording in 4K.

 

[ElGuapo]

I use these one, no problems when shooting in 4K which I do most of the time. We have a 4K TV love to watch the footage on the big TV.

 

[shredzoo7]

I had a worse issue with my gimbal. Probably 2 times worse then yours. I just reflashed the firmware, did the imu, reset camera settings and it fixed all my jitter/jello/smoothness issues.

 

[erkme73]

I get that kind of strobe-like movement when I'm on 24p. Are you sure you're at 30fps on the 4k?

 

[chris valencia]

Even on a cloudy day? It was completely overcast....

Yep, you can control the light with iso.
In DSLR You have the same issue, but you have aperture and iso options, in mavic just iso.



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[chris valencia]

Just try this, make two clips: 24p 50sh and 24p 100sh, them put the clips in final or premiere to 24p. You can Spot the difference inmediatly


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[mman]

I use these one, no problems when shooting in 4K which I do most of the time. We have a 4K TV love to watch the footage on the big TV.

View attachment 5799 View attachment 5800

The video's were all shot with the SD card that comes with the drone. I shot it in 2k video but can't remember the setting. The jitter of pan view was noted even more when in 2k versus 1080 P.

 

[JoshuaCarlton]

The video's were all shot with the SD card that comes with the drone. I shot it in 2k video but can't remember the setting. The jitter of pan view was noted even more when in 2k versus 1080 P.

So after months of reading up about the Mavic and saving up for it, I finally received the drone last week. Unfortunately for me the video quality in the horizontal pan movements were horrible. The video was quite jerky and almost looked like it would skip frames. I tried to re-format the sd card and still had same issue. I re-set the Gimbal in hopes of change and nothing. Then I changed the video frame from 1080P to a higher level and the video got worst. So I contacted DJI. What an experience that was! I waited 1.5 hours on phone and the person told me to redo the IMU, then the gimbal and it would take care of it. I asked him to wait online while I attempted the fix and he said that it would take 15 minutes and he would not wait. So I attempted the fix he suggested and unfortunately still had the same issue. So I contacted DJI again just to wait another 1.5 hours and now the quad has been sent to California.
I'm so disappointed as I love all the videos I see on YouTube and such of this drone's capabilities. My frustration is that the video looked great when it was in a Vertical movement, but was bad in horizontal movement. This was not a jello effect that others are talking about.
Has anyone else had similar issue?

Looking at your video I am betting it's just the frame rate, shoot at 30 fps and pick up some nd filters, it's amazing what the right setting will do.

 

[AwesoM]

So after months of reading up about the Mavic and saving up for it, I finally received the drone last week. Unfortunately for me the video quality in the horizontal pan movements were horrible. The video was quite jerky and almost looked like it would skip frames. I tried to re-format the sd card and still had same issue. I re-set the Gimbal in hopes of change and nothing. Then I changed the video frame from 1080P to a higher level and the video got worst. So I contacted DJI. What an experience that was! I waited 1.5 hours on phone and the person told me to redo the IMU, then the gimbal and it would take care of it. I asked him to wait online while I attempted the fix and he said that it would take 15 minutes and he would not wait. So I attempted the fix he suggested and unfortunately still had the same issue. So I contacted DJI again just to wait another 1.5 hours and now the quad has been sent to California.
I'm so disappointed as I love all the videos I see on YouTube and such of this drone's capabilities. My frustration is that the video looked great when it was in a Vertical movement, but was bad in horizontal movement. This was not a jello effect that others are talking about.
Has anyone else had similar issue?

@mman don't despair.. i had the same feeling after coming from a P4P. Turns out it was the chair --> controller interface error Couple of things you need to make several adjustments customized to your needs.. like YAW, ATTITUDE, GIMBAL speeds etc. There are a number of youtube videos out there that talk about how to set these settings and what they mean. Also i noticed 4K 30FPS can seem "jerky" at times, I switched it to 24FPS and it has been awesome since. Invest in a set of lens filter and go fly. Hopefully when you get the replacement you will be able to test all the custom settings and go have some fun.