Not more than a week...

[pmshop]

Not more than a week and already had to turn in My Mavic Air into service.
Dark videos show 2 dots "following along" the landscape.
Also, a very faint white grid like distortion across the entire clip that takes +20% contrast to get rid of.
Currently being assessed

 

[brett8883]

Not more than a week and already had to turn in My Mavic Air into service.
Dark videos show 2 dots "following along" the landscape.
Also, a very faint white grid like distortion across the entire clip that takes +20% contrast to get rid of.
Currently being assessed

Sorry to hear. It’s difficult to try to help without a video

 

[pmshop]

A special markup of the video so you can see the dots:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Store photos and docs online. Access them from any PC, Mac or phone. Create and work together on Word, Excel or PowerPoint documents.

1drv.ms

 

[brett8883]

I’ll be honest with you I didn’t see anything, though I’m watching on my phone so I’ll take a look on my computer when I get home. Is there a reason you chose a night video? Does it only happen at night?

 

[pmshop]

I’ll be honest with you I didn’t see anything, though I’m watching on my phone so I’ll take a look on my computer when I get home. Is there a reason you chose a night video? Does it only happen at night?

The issue is seen only on night / dark videos.
DJI found it - replacing the lens module - covered under warranty.
Should ship out tomorrow.

 

[brett8883]

The issue is seen only on night / dark videos.
DJI found it - replacing the lens module - covered under warranty.
Should ship out tomorrow.

That’s weird but I’m glad they are getting it taken care of! It may be obvious on a full size screen and I just couldn’t see it in my 5” iPhone

 

[RedSoxFan42]

On my laptop I couldn't see it either. At least DJI will make it right in the eyes of the customer.

 

[pmshop]

On my laptop I couldn't see it either. At least DJI will make it right in the eyes of the customer.

dead center of the "circles"
At least I wasn't going crazy because DJI found something.

 

[RedSoxFan42]

dead center of the "circles"
At least I wasn't going crazy because DJI found something.

OK, I see them now. You have good eyes, but when you own it you have a vested interested in being particular. I guess I'll need to shoot some night video with my MA to make sure I don't have the same problem.

 

[MavicMikeK]

I found the one in the left circle moving with your video in sync but lost the one in the right circle. That is definitely weird, like a pixel that is stuck on all the time which would be practically invisible on a daylight video. I would think it would require a new camera unless it's just some aberration caused by the lenses. Let us know if it's fixed when you take a new night video.

 

[pmshop]

...and totally awesome!
Getting a NEW Mavic Air out of the deal - no "R" in the serial number.
Extremely cool because I got a refurb flymore package from DJI

Now before anyone says "why refurb"...
My first DJI product was a Spark, brand new flymore package.
Had it 8 days and the Spark could not set a home point for nothing.
Even flew the entire duration of a battery and still would not set a homepoint.
Turned it in and got a good one.
Over the past 18 months with 2 sparks, I have turned in about 10 times.
5 of them were for repair...the rest was warranty work.

So, new or refurb, always expect trouble.

Looking forward to add a second Mavic Air to the fleet.
2x Spark
2x MA

 

[Deleted member 94047]

OK, I just checked with mine - didn't fly it, but opened the window and moved it around on my hand while recording. And yes I have the spot on the left side - exactly where yours is. This may not be an isolated thing

 

[pmshop]

OK, I just checked with mine - didn't fly it, but opened the window and moved it around on my hand while recording. And yes I have the spot on the left side - exactly where yours is. This may not be an isolated thing

Interesting

 

[Deleted member 94047]

and the grid too! Did DJI say this was outside of expected performance from the camera at night? I mean I would not think I would have occasion to fly at night, but I would also not want to have a sub-standard unit. Can more people do a quick test to see if this is a wide spread issue?

 

[pmshop]

and the grid too! Did DJI say this was outside of expected performance from the camera at night? I mean I would not think I would have occasion to fly at night, but I would also not want to have a sub-standard unit. Can more people do a quick test to see if this is a wide spread issue?

Please do Mavic Air Pilots.
Post your results here.

Normal operation?