Question on Repair work

Bigbird48 · Nov 1, 2018

My Mavic Air was giving me gimbal motor over load errors. after a crash. I did all the calibrations and they said successful but I still got the errors and the video was very shaky . I assume because the gimbal was not working properly. Anyway sent it in for repair and they tell me their replacing the camera and gimbal at a cost of over a third the price of a new drone

. My camera was working fine so why replace that? anyone else have this done?

awood35 · Nov 1, 2018

I assuming, but I'm sure for DJI the camera/gimbal assembly comes apart as one, or easier to replace.

At $200-250 I would say you couldn't get a decent drone for that price...I would pay it.

Former Member · Nov 1, 2018

Can I ask how much the total was? DJI does not repair, they usually replace, and they keep your old one to repair and sell to someone else. They are probably charging you for a whole new gimbal even though only 1 ribbon cable or motor assembly might be broken.

Bigbird48 · Nov 1, 2018

there charging $316 I told them I want the replaced parts returned to me as I already paid for those new drone is 799

Former Member · Nov 1, 2018

Bigbird48 said:
there charging $316 I told them I want the replaced parts returned to me as I already paid for those new drone is 799

Let us know how it comes out.

Bigbird48 · Nov 1, 2018

Thunderdrones said:
Let us know how it comes out.

I would have asked you to fix it but your site says you don't repair Mavic Air

Former Member · Nov 1, 2018

Yes sorry about that, I've been focusing mostly on Mavic pros and Mavic 2's

Bigbird48 · Nov 2, 2018

got my shipping notice today total bill was $332 should have it back by Monday I hope.

n-xplorer · Nov 3, 2018

Thunderdrones said:
Yes sorry about that, I've been focusing mostly on Mavic pros and Mavic 2's

Hi Rob,
I've got a gimbal issue with my MA (Gimbal Issue) maybe you'd be willing to help me with? I'm traveling now in Mexico for the next 2 months and really need to have this repair done ASAP. Would you be able to help me out?

Former Member · Nov 3, 2018

n-xplorer said:
Hi Rob,
I've got a gimbal issue with my MA (Gimbal Issue) maybe you'd be willing to help me with? I'm traveling now in Mexico for the next 2 months and really need to have this repair done ASAP. Would you be able to help me out?

Can you tell me what the problem is? Did you have a crash?

n-xplorer · Nov 3, 2018

Thunderdrones said:
Can you tell me what the problem is? Did you have a crash?

Yes, MA crashed into a river, it was submerged less than 30 seconds. I dried it out and flew the next day. It flew fine and gimbal worked fine for about 1-2 minutes. Gimbal then started to shake and jerk around uncontrollably. It's a non-stop vibration until I try the "gimbal reset" and then it really goes crazy and jerks around until it goes into "overload".

Former Member · Nov 3, 2018

Are you getting video? Any error messages in DJI Go?

n-xplorer · Nov 3, 2018

Thunderdrones said:
Are you getting video? Any error messages in DJI Go?

I do get video and the only error message happens if I try and reset the gimbal, I get a gimbal overload message. Otherwise, there's no error message.

Former Member · Nov 3, 2018

With water, it's hard to say for sure. I would say it might be that your gimbal ribbon cable got torn, is a little bit loose in the connector, or possibly water got into one of the connectors. The good news is that you have video and the Air still connects to the controller.

n-xplorer · Nov 3, 2018

The weird thing was gimbal worked fine when I first turned it on in the morning before I went to the flight area... it was on for about 5 minutes. No problem. Then it worked fine again when I launched for another 1-2 minutes before it went wacko. Does this mean anything?

n-xplorer · Nov 3, 2018

Is there something I can do to possibly fix this?

Former Member · Nov 4, 2018

You can strip the gimbal down and see if there is a torn ribbon or any moisture in there. Do you have DJI Refresh?

n-xplorer · Nov 4, 2018

Thunderdrones said:
You can strip the gimbal down and see if there is a torn ribbon or any moisture in there. Do you have DJI Refresh?

No refresh. I'll try what you suggested, thanks!

Bigbird48 · Nov 4, 2018

exactly what happen to me got a quick dunk then was ok for few mins then gimbal errors ,DJI said they had to repalce the cam and gimbal 229 = labor and ship 332 total

n-xplorer · Nov 6, 2018

Bigbird48 said:
exactly what happen to me got a quick dunk then was ok for few mins then gimbal errors ,DJI said they had to repalce the cam and gimbal 229 = labor and ship 332 total

Is it working alright now?