Remote controller disconnects using PC

Sal · Feb 10, 2018

When I plug into the remote controller with usb cable connected to PC it keeps making sounds of connection then disconnect. The Assistant app never recognizes the remote. In device manager it shows two unrecognized devices then they go away when it disconnects again. I’ve tried disabling device signature in W8ndows 10 startup and no change. Tried different good known cables and my other drones are recognized but not this Mavic Air RC.

lannes · Feb 10, 2018

This is a known issue, somehow the drivers aren't working for the RC.

Just update it via the DJI Go 4 app which will prompt you when it needs to be done

Kilrah · Feb 10, 2018

Nothing to do with drivers.

The RC starts drawing excessive current (1.5A or so) as soon as it's connected to charge its battery, and some PCs will shut the port off. Ironically it causes that problem on my beefy desktop PC with an overclocker motherboard and 1400W PSU, but my ultraportable/low power Retina Macbook sees no problem with it.

BTW this should best be in the Mavic Air section since it doesn't apply to MP.

AeroMirage · Feb 10, 2018

Same here and the FW update did nothing to rectify it.
My dealer is sending me another bird.
It definitely pays to deal with reputable dealers.

Kilrah · Feb 10, 2018

A replacement likely won't change anything.

lannes · Feb 10, 2018

Kilrah said:
Nothing to do with drivers.

The RC starts drawing excessive current (1.5A or so) as soon as it's connected to charge its battery, and some PCs will shut the port off. Ironically it causes that problem on my beefy desktop PC with an overclocker motherboard and 1400W PSU, but my ultraportable/low power Retina Macbook sees no problem with it.

BTW this should best be in the Mavic Air section since it doesn't apply to MP.

Thanks for that , must be something in the design of the MA RC, the other controllers I have for the MP and MPP don't have an issue