Just bought two 32gb Extreme PRO SD cards from Newegg.com. It is the same company through which I purchased my Mavic. I used the Points to purchase the two SD Cards. When I received them from (what I assume is one of their subs) NEK, they showed a :"Slow SD Card" error on my DJI4 app. I did a little research because they did not have the same markings as my other Sandisk SD cards that were supposedly identical. The new ones were marked on the package "Made in China", but the disk itself was marked "Made in Taiwan." I tried both cards and received the same error. I contacted Newegg and they sent my inquire to NEK. I received the following response from NEK.
Dear MIchael Elliott,
Thanks for contacting us, we are very sorry for this issue. It was an accident and we are also the victims in this case. One of our suppliers who had been working with us for years, It was holding an authorized certificate paper to sell Sandisks. We always trust them and did not notice that the paper has expired since 31.Dec.2016. They continuously supply us with mixed unqualified and qualified products that had a very bad consequence on our business and we have claimed a legal complaint to them,also ended up the business with them in last week. We always persist in selling authorized and genuine products, and take full responsibilities for our valued customers. Would you like a replacement or refund ASAP?
About the unqualified products, you can deal with it as you like, and you don't need to ship back to us.
Sincerely apologize to you again for the inconvenience and really appreciate your understanding and support.
NEK TECH TEAM
I asked the for replacement. I will update when I get more information
Dear MIchael Elliott,
Thanks for contacting us, we are very sorry for this issue. It was an accident and we are also the victims in this case. One of our suppliers who had been working with us for years, It was holding an authorized certificate paper to sell Sandisks. We always trust them and did not notice that the paper has expired since 31.Dec.2016. They continuously supply us with mixed unqualified and qualified products that had a very bad consequence on our business and we have claimed a legal complaint to them,also ended up the business with them in last week. We always persist in selling authorized and genuine products, and take full responsibilities for our valued customers. Would you like a replacement or refund ASAP?
About the unqualified products, you can deal with it as you like, and you don't need to ship back to us.
Sincerely apologize to you again for the inconvenience and really appreciate your understanding and support.
NEK TECH TEAM
I asked the for replacement. I will update when I get more information