Hello everyone,
After receiving error code 200 which rendered the aircraft unusable, I sent it to DJI for a check and their prognosis was that the gimbal received no power at all. Hmmm... kinda strange cause the drone never crashed or hit anything, but okay. After the repair was done, they offered me the DJI care refresh which I accepted but when I tried to activated it, the system told me that my DJI care (which I originally purchased in 2019 when I bought the aircraft) has expired. I was confused cause there was no option to renew.
I contacted DJI and found out that after service, my serial number has changed. I managed to refresh my DJI Care with the new serial number, but now I wonder if they actually replaced my drone altogether and gave me a refurbished one instead of fixing the one I have...
BTW, cost of the repair was not cheap but not outrageously expensive, about $200.
After receiving error code 200 which rendered the aircraft unusable, I sent it to DJI for a check and their prognosis was that the gimbal received no power at all. Hmmm... kinda strange cause the drone never crashed or hit anything, but okay. After the repair was done, they offered me the DJI care refresh which I accepted but when I tried to activated it, the system told me that my DJI care (which I originally purchased in 2019 when I bought the aircraft) has expired. I was confused cause there was no option to renew.
I contacted DJI and found out that after service, my serial number has changed. I managed to refresh my DJI Care with the new serial number, but now I wonder if they actually replaced my drone altogether and gave me a refurbished one instead of fixing the one I have...
BTW, cost of the repair was not cheap but not outrageously expensive, about $200.