Sign in Failed. Check your network connection message persists

GrantLetaka · Oct 4, 2017

I fly my Mavic doing wildlife and landscapes in some pretty wild and remote areas in Botswana. I do not understand why I cannot fly my Mavic without signing in. Since my app updated automatically without my knowledge it signed me out. I took my Mavic on assignement and could not use it for the 7 days I was in the wilderness and untold lost opportunities frustrated the hell out of me. On returning I have been trying to sign in for 3 days and I am told "sign in failed. check your network connection" I have done this through the WiFi, 3g and LTE networks. I have tried creating another user profile and signing in and still my Mavic is nothing more than an overpriced brick! Please help a new and very frustrated user!

lisadoc · Oct 4, 2017

GrantLetaka said:
I fly my Mavic doing wildlife and landscapes in some pretty wild and remote areas in Botswana. I do not understand why I cannot fly my Mavic without signing in. Since my app updated automatically without my knowledge it signed me out. I took my Mavic on assignement and could not use it for the 7 days I was in the wilderness and untold lost opportunities frustrated the **** out of me. On returning I have been trying to sign in for 3 days and I am told "sign in failed. check your network connection" I have done this through the WiFi, 3g and LTE networks. I have tried creating another user profile and signing in and still my Mavic is nothing more than an overpriced brick! Please help a new and very frustrated user!

If you rollback your firmware to .700 or lower, you won't have to sign in to operate your Mavic. These are the types of frustrations that keep some of us from upgrading our firmware to newer versions.

GrantLetaka · Oct 4, 2017

lisadoc said:
If you rollback your firmware to .700 or lower, you won't have to sign in to operate your Mavic. These are the types of frustrations that keep some of us from upgrading our firmware to newer versions.

Thanks. Not sure how to do that but will google it. Appreciate the advice