I'm having trouble with my RC2 controller, which I bought with a DJI Flip. I was using the drone for months with no problem, then one day when I switched everything on, I was told I wasn't logged in. This of course severely restricts your distance and altitude.
I put in my username, ticked the 'accept conditions' box then clicked 'next'. I then got a grey rectangle with the circle 'waiting' symbol, then 'check network' came up. I tried this dozens of times with the same result. It says WiFi is connected with a signal strength of 4. I took everything to two local stores to use their WiFi - same result.
DJI Live Chat advised me to upgrade all firmware (drone and controller) with Assistant 2, which I did. Problem still there. I was then advised to clear the controller's cache, which I did. Still no luck. I gave up with the Live Chat as I'd been on for over an hour and we didn't seem to be getting anywhere.
I've noticed that if I try to connect to the Internet via Profile, I get 'server problem' (or it could be 'server error') then a long code, but as soon as I try to write down the code, the announcement disappears. I read somewhere on the Internet that this code thing indicates that there's a well-known DJI defect at work here, but I can't get any details.
I just can't figure out why everything should work for months, then go wrong like this. I'd appreciate any advice on this.
I put in my username, ticked the 'accept conditions' box then clicked 'next'. I then got a grey rectangle with the circle 'waiting' symbol, then 'check network' came up. I tried this dozens of times with the same result. It says WiFi is connected with a signal strength of 4. I took everything to two local stores to use their WiFi - same result.
DJI Live Chat advised me to upgrade all firmware (drone and controller) with Assistant 2, which I did. Problem still there. I was then advised to clear the controller's cache, which I did. Still no luck. I gave up with the Live Chat as I'd been on for over an hour and we didn't seem to be getting anywhere.
I've noticed that if I try to connect to the Internet via Profile, I get 'server problem' (or it could be 'server error') then a long code, but as soon as I try to write down the code, the announcement disappears. I read somewhere on the Internet that this code thing indicates that there's a well-known DJI defect at work here, but I can't get any details.
I just can't figure out why everything should work for months, then go wrong like this. I'd appreciate any advice on this.
