What really bothers me about DJI is that there is no one, good, reliable place to contact in order to get service. You only get to deal with low level reps over online chat, Zen Desk people over email, or who knows what company over the phone. Which is normally all perfectly fine, as most other companies offer levels of escalation should these entities be unable to fulfill your needs. But DJI just makes these poor people take the brunt of the anger and frustration of the people it has left out in the cold... and I'm not the kind of person to yell at a customer service rep that is working for an unrelated, outside partner, because they had nothing to do with the problems we're facing... so now what? Now where do I go?
I really would be curious to see how much better DJI would be doing if they stepped up their customer service game. Because it's not as if they're necessarily doing bad as it is, but they can not continuously be the company that is notorious for working its customers over and lying to them. That is not sustainable. I want to love this company, and their products are amazing. But man... I hate the company itself. Really, I do.
That said, if anyone out there has a good way of actually getting through to someone at DJI that can address my problems and finally work with me, please let me know. I am out of patience.
/rant which was completely and selfishly unrelated to OP's problems