So, now that my 'issue' is sorted, I thought I'd share my experience of TapFly & DJI Care Refresh. I'd been flying for a couple of months and decided to try out TapFly. My number one mistake was to do it in a built-up area! I'd done a couple of trials, and then I did a beginner's mistake - got over confident! I put the MA in a hover at about 12metres high, looked down at the display, set the TapFly destination point, and hit GO. Off the MA set while I concentrated on the screen trying to set up the video shot of flying over the top of a neighbour’s house. Then, too late, I realised that the drone was descending along its flight path & heading straight for the television aerial mast! I'd set a destination point that was below the horizon, hence it was flying towards a point that was only approx. 8 metres high! The obstacle avoidance camera didn’t see the slim mast and the crash was inevitable! The MA fell from 9 metres on to a concrete path breaking 2 arms and doing, probably unseen damage inside.
I contacted DJI Care Refresh and requested one of my two replacements; wouldn’t have been happy with a repair. I shipped the broken MA on Monday (it had to go to Holland), and I received a brand-new (definitely not a refurb) replacement 9 days later (6 of which were transit time); I’m very impressed with their service!
So, the lesson learned was…. Don’t get over confident, and make sure you are happy with the destination point when using TapFly – check & check again before you hit GO!
I contacted DJI Care Refresh and requested one of my two replacements; wouldn’t have been happy with a repair. I shipped the broken MA on Monday (it had to go to Holland), and I received a brand-new (definitely not a refurb) replacement 9 days later (6 of which were transit time); I’m very impressed with their service!
So, the lesson learned was…. Don’t get over confident, and make sure you are happy with the destination point when using TapFly – check & check again before you hit GO!