Top of Camera with Lots of Scratches out of the box?

Ang · May 16, 2020

Ive had my Mavic for a few months, but just joined here. wondering if anyone else had this problem, mine came with lots of scratches on the top of the camera.

Paul2660 · May 16, 2020

If the camera is sharp, even in focus and does a good job, I would keep it and not worry about the scratches. Just putting on the DJI cover will scratch the top, so it's hard to say when the scratches happened.

For me the camera results are more important. As sometimes getting a DJI camera that's centered and has even focus across the frame is difficult. At least it was for me.

Paul C

Ang · May 16, 2020

Paul2660 said:
If the camera is sharp, even in focus and does a good job, I would keep it and not worry about the scratches. Just putting on the DJI cover will scratch the top, so it's hard to say when the scratches happened.

For me the camera results are more important. As sometimes getting a DJI camera that's centered and has even focus across the frame is difficult. At least it was for me.

Paul C

its just cosmetic, doesnt effect use or anything. just wondering if its common. its a lot of scratches.

Camino Ken · May 16, 2020

I noticed scratches on mine after about a year. I put a small piece of slippery plastic tape on the gimbal cover to protect it.

Not A Speck Of Cereal · May 16, 2020

LamoidZombieDog said:
mine came with lots of scratches on the top of the camera.

Yours came with the scratches, brand new out of the box?

MGVision · May 16, 2020

If it came with scratches out of the box contact dji customer service.

Not A Speck Of Cereal · May 16, 2020

macius said:
If it came with scratches out of the box contact dji customer service.

My take: If it came with scratches out of the box, take or send it back where you bought it and ask for a new one or a full refund. This may depend on where you live, but where I'm at, it's a right by law.

Ang · May 17, 2020

Not A Speck Of Cereal said:
Yours came with the scratches, brand new out of the box?

yep, was like that out of the box. the pictures dont even show well, its more then you can see. i do see people with that problem online but its the plastic somehow scratching it. this was like this. the plastic cover also has even more scratches on it, but im not sure if that was out of the box or from the past few months of use.

Ang · May 17, 2020

Not A Speck Of Cereal said:
My take: If it came with scratches out of the box, take or send it back where you bought it and ask for a new one or a full refund. This may depend on where you live, but where I'm at, it's a right by law.

its been a few months. my only option would be to purchase a new one on amazon and return this one. its just a few scratches, while i was annoyed right out of the box ill be getting the mavic 3 pro (or whatever its called) when it comes out soon enough, and i plan to get a mavic 2 pro enterprise dual soon. not much i can do.

SmetcH13 · May 17, 2020

LamoidZombieDog said:
Ive had my Mavic for a few months, but just joined here. wondering if anyone else had this problem, mine came with lots of scratches on the top of the camera.View attachment 101489 View attachment 101490 View attachment 101491

This scratches are a result of very poorly made DJI gimbal cover. Because of that I have decided to purchase a gimbal protector from PolarPro. Still can't believe that DJI made such a clumsy solution.

95SKY · May 17, 2020

This is a common problem, I had the same issue with a brand new smart controller combo out of the box, took back 2 units and opened another 2 units in store and they were all scratched up.. I ended up using the smallest bit of car cut and polish and it ended up taking the scratches out. I used half a match head size and made sure it wasnt near any cracks and purely on the surface only and it worked better than I thought.

WithTheBirds · May 17, 2020

LamoidZombieDog said:
its been a few months. my only option would be to purchase a new one on amazon and return this one. its just a few scratches, while i was annoyed right out of the box ill be getting the mavic 3 pro (or whatever its called) when it comes out soon enough, and i plan to get a mavic 2 pro enterprise dual soon. not much i can do.

How does that option work? Swap the drone over and hope nobody notices what is sent back isn’t the unit sold in the box? How is that a reasonable solution?

This is a common problem and, as has been said, seemingly has no impact on performance.

Relax and enjoy.

Triple r · Sep 17, 2020

SmetcH13 said:
This scratches are a result of very poorly made DJI gimbal cover. Because of that I have decided to purchase a gimbal protector from PolarPro. Still can't believe that DJI made such a clumsy solution.

I agree. I am using the Polar Pro gimbal cover too.

Deleted Member 997 · Sep 17, 2020

I just bought mine a few days ago, brand new out of the box, scratches on the top as well. I'm assuming it's from the gimbal cover, scratched while being shipped from all the movement. I'm not to concerned about it.

Thomas B · Sep 17, 2020

LamoidZombieDog said:
Ive had my Mavic for a few months, but just joined here. wondering if anyone else had this problem, mine came with lots of scratches on the top of the camera.View attachment 101489 View attachment 101490 View attachment 101491

The DJI gimbal lock allows enough motion to do this. I prefer the PolarPro Gimbal lock for this and may other reasons... no motion in the padded gimbal lock being my main reason... here’s a video of it.

Here’s another look

BluecornNM · Sep 17, 2020

I just got a refresh replacement and it came with a silicone pad on the gimbal cover.

I still use my PP cover.

TreeHugger · Sep 17, 2020

BluecornNM said:
I just got a refresh replacement and it came with a silicone pad on the gimbal cover.

I still use my PP cover.

I too, have different covers - one with silicone - the other has nothing (the older one).
Sounds like we discovered a way to determine something. Like:
M2 dot point something...

Repaid1 · Sep 17, 2020

LamoidZombieDog said:
its been a few months. my only option would be to purchase a new one on amazon and return this one. its just a few scratches, while i was annoyed right out of the box ill be getting the mavic 3 pro (or whatever its called) when it comes out soon enough, and i plan to get a mavic 2 pro enterprise dual soon. not much i can do.

Amazing you name 2 aircraft on your buying list that neither which is made or known to be ever produced.

I wish I had your job at 16

Heck I wish they made anything good RC when I was 16