Urgent help needed - Air 3 not storing video on SD

[riterb97]

Good day,

I would appreciate your urgent assistance. I am currently on a tour, and today I noticed two different notifications on my RC2 controller. The first notification was red, and at the second location, I saw an orange notification displaying something like "Download 3, 5, or 35" (I couldn’t read the small text clearly). Both notifications remained on the screen for a short time. Unfortunately, I did not record a screen capture.

After downloading the footage directly from my SD card, I realized that the videos recorded while the red message was displayed was missing—it was not saved on the SD card. However, the footage from my second flight location (when the orange message appeared) was successfully recorded on the SD card.

I have used this SD card many times before, and there is still approximately 100GB of available storage.

I also downloaded my log files, but I could not find any warnings or errors recorded.

Do you have any suggestions on what might be causing this issue?

Thank you for your help.

 

[Kilrah]

Probably failing card.

 

[riterb97]

Probably failing card.

No definitely not...flights prior to the red message recorded, as well as after (the orange notification). According to my experience, should you fly into a GEO zone, the aircraft stop in flight. I was wondering is something like that might be the case, but I'm not aware of any restricted zones causing a "record" failure

 

[Meta4]

No definitely not

How can you be so sure?
Try a different card.

According to my experience, should you fly into a GEO zone, the aircraft stop in flight. I was wondering is something like that might be the case, but I'm not aware of any restricted zones causing a "record" failure

Fly into the invisible barrier around an NFZ and it won't have any effect on your video.

 

[MS Coast]

Probably failing card.

No definitely not...flights prior to the red message recorded, as well as after (the orange notification).

How can you be so sure?
Try a different card.

That's the nature of hardware failures. The gadget works fine until it fails, intermittently or completely. Try a different card.

 

[IronSky1]

Change the card they do fail. I have had many instances over the past 10 years

 

[matt@tcdrones]

The only SD card that has ever failed me was the free one DJI sent to me for providing feedback. A guy I know replaces his SD cards every year. Not sure what tragedy he experienced to cause him to do this but it was enough for him. Replace the SD card. I have 1 for everyday of the week. Good to have spares in your kit.

 

[jayE]

Check your settings, you’re likely saving them internally to the drone. If that’s the case, take your usb, attach it to your computer from your drone and move the videos to a computer file.

 

[MS Coast]

The only SD card that has ever failed me was the free one DJI sent to me for providing feedback. A guy I know replaces his SD cards every year. Not sure what tragedy he experienced to cause him to do this but it was enough for him. Replace the SD card. I have 1 for everyday of the week. Good to have spares in your kit.

What does he do with the discarded cards? Lots of folks would be happy with cards that have been successfully proof tested for 12 months.

 

[Matt W]

What does he do with the discarded cards? Lots of folks would be happy with cards that have been successfully proof tested for 12 months.

I’m sure his cards are in a landfill.

The 1 card that failed me as I stated in a previous post, exactly what you experienced was my experience. Half the photos and videos I took in the same flight did not save. I had to refly part of my mission with a new card.

“Keep doing the things that fail and ignore all the experienced professionals advice”….said no one ever.

 

[MS Coast]

I’m sure his cards are in a landfill.

The 1 card that failed me as I stated in a previous post, exactly what you experienced was my experience. Half the photos and videos I took in the same flight did not save. I had to refly part of my mission with a new card.

“Keep doing the things that fail and ignore all the experienced professionals advice”….said no one ever.

I've used five or six dozen or so compact flash, SD, SDHC, and SDXC cards over the last decade or two and never had a failure. I'm curious about the experience of others. Are there serious recommendations that they should be discarded after one year of use?

 

[Matt W]

I've used five or six dozen or so compact flash, SD, SDHC, and SDXC cards over the last decade or two and never had a failure. I'm curious about the experience of others. Are there serious recommendations that they should be discarded after one year of use?

I’ve been using the same cards for over 2 years. I think a card failing is rare. Also, check to make sure you have a fast enough write speed. See owners manual for recommendations. To large of a card won’t work in some drones. To slow and you’ll get bad files.

 

[Kilrah]

I've had probably 5-10 microSDs fail in the past 10ish years personally with some more at work. Full size cards I don't think any failed but also less use.