Video jerky

[MavicSey]

hi, I have had my MavicPro for a year plus now.

Initially perfect, now video is jerky...my GoPro and iPhone continue to be perfect with videos and I have had them for years... what is making the Mavic do this? It is very odd as even a factory reset does not fix this nor does fiddling with so many settings and fps and resolution...

Please help anyone....

 

[MavicSey]

by the way, it is not my laptop spec cos my latest iPhone and GoPro play videos perfectly on it...super smooth...why is the Mavic Pro not able to play smooth video any more?

 

[BD0G]

Gimbal assembly should be under the small tab that retains it.

 

[MavicSey]

Hi I don’t understand what you mean about the

Gimbal assembly should be under the small tab that retains it.

 

[ac0j]

Bad memory card?

 

[MavicSey]

i will try a new memory card

 

[Qoncussion]

Hi I don’t understand what you mean about the

I didn't either, at first read - but I think he's referring to the mounting of the gimbal plate. You should make sure that it is seated properly under the little tabs that support it.

 

[tictag]

Firstly you need to determine wether the source video file is jerky or your playback equipment is struggling. Easiest way to achieve this is ask a friend* with a known good performing PC/Mac to test playback. If it's fine, then your Mavic is fine - troubleshoot your playback device. If it's not, then the SD card might be struggling to store data - troubleshoot by using lower resolution and fps video formats or replacing the card (min spec = U1 class). If the video remains jerky, then your Mavic is broke - contact DJI support.

* I also dare say members on here would help you with this is you upload an example file.

 

[BD0G]

I didn't either, at first read - but I think he's referring to the mounting of the gimbal plate. You should make sure that it is seated properly under the little tabs that support it.

Thanks for clarifying that! That was exactly what I meant.

 

[BD0G]

Take a look at this thread as it shows the tab that the gimbal plate needs to be retained by.

Mavic Pro Gimbal Plate Popped Out

 

[Mossiback]

..Initially perfect, now video is jerky...

Has there been a recent Go 4 update? An automatic update caused my video to be completely useless so I had to roll it back. I turned off automatic updates and it has worked perfectly since.

 

[MavicSey]

hi, it seems to me it is a software issue.....can i factory reset the drone or how would i roll it back?

 

[MavicSey]

Take a look at this thread as it shows the tab that the gimbal plate needs to be retained by.

Mavic Pro Gimbal Plate Popped Out

thanks but the link does not go...

 

[MavicSey]

Has there been a recent Go 4 update? An automatic update caused my video to be completely useless so I had to roll it back. I turned off automatic updates and it has worked perfectly since.

I did update a few times to the latest software thinking it may be solved...I also bought a new fast 64GB SD card but still jerky...going to try to roll back the software now!

 

[MavicSey]

hi, i got the link to display, my Gimbal is fine...it did not pop out, thanks for notifying me of this possibility in future also!

 

[sunny1]

hi, I have had my MavicPro for a year plus now.

Initially perfect, now video is jerky...my GoPro and iPhone continue to be perfect with videos and I have had them for years... what is making the Mavic do this? It is very odd as even a factory reset does not fix this nor does fiddling with so many settings and fps and resolution...

Please help anyone....

I also have had my pro since early Jan and I also am having trouble with jerky video, last time I tried 2.7 k 30fpm and still jerky. If I shoot in 4k it's really bad. Problem seems to be getting worse. I also am using a 64mb card from DJI (u10) and I have never upgraded the firmware. I'm kind of scared to.

 

[MavicSey]

hi, it seems to me it is a software issue.....can i factory reset the drone or how would i roll it back?

Note to all, I have fixed my problem, now the video is smooth...even on different resolutions...I changed to Smooth the setting from Normal or HD. that seems to have done it...

 

[MavicSey]

I also have had my pro since early Jan and I also am having trouble with jerky video, last time I tried 2.7 k 30fpm and still jerky. If I shoot in 4k it's really bad. Problem seems to be getting worse. I also am using a 64mb card from DJI (u10) and I have never upgraded the firmware. I'm kind of scared to.

I also added 'Cache during video shooting' in the General settings'

 

[Vegasdad]

Note to all, I have fixed my problem, now the video is smooth...even on different resolutions...I changed to Smooth the setting from Normal or HD. that seems to have done it...

What do you mean

Note to all, I have fixed my problem, now the video is smooth...even on different resolutions...I changed to Smooth the setting from Normal or HD. that seems to have done it...

 

[Vegasdad]

Note to all, I have fixed my problem, now the video is smooth...even on different resolutions...I changed to Smooth the setting from Normal or HD. that seems to have done it...

What did you change to smooth?