Warranty repair on new drone

[WarpedTrekker]

I have the DJI Refresh on my Mavic Air, but am confused about what option on their website I use for warranty repair. The issue is the front filter ring on the camera is stuck and won't come off. So I can't use filters. It is jammed on there tight from the factory and not budging.

Do I open a regular support ticket with DJI?
This shouldn't cost me anything for sending in for warranty work right?

 

[RayOZ]

Open DJI Go 4 app, go to the support section and ask DJI Support using the chat session.

 

[rickw]

not sure with the air,but shouldn't your filters snap over the factory ring?

 

[BIGLUG24]

Just call the service dept. first then they will get you going with the return you don't want to use your refresh now it will cost you money
to do you 1st replacement

 

[Turn11]

Open DJI Go 4 app, go to the support section and ask DJI Support using the chat session.

Does this apply to any Mavic (MP, MPP & MA)?

 

[RayOZ]

Does this apply to any Mavic (MP, MPP & MA)?

It should be. DJI support would be for all DJI products, I expect. They'll ask which one you've got.

 

[Turn11]

It should be

Thank you.

I haven't needed it, hope not to.