CONFLICTING SERIAL #'S

[DRONE HAPPY]

I recently purchased a used mini 4K (drone only). It is not account bound. There is a serial # in the battery compartment. When I go to the DJI website and enter that serial # , the response I get is detailed and includes activation date and confirms that a warranty is in effect until July 2026. When I connect to the my controller, and go to PROFILE>DEVICE MANAGEMENT, the serial # is different and the drone info like activation date is different, and warranty specifics are different. One serial # has warranty left, the other does not. I am confused. How can one drone have 2 serial #'s???. Thanks to all that respond.

 

[Cafguy]

A single DJI drone can have two different serial numbers: an external Aircraft Serial Number (SN) found on the physical body, and a separate internal Flight Controller Serial Number (FC SN) accessed through the app.
The different warranty information you are seeing is likely due to one number being associated with the physical aircraft and the other with a replacement or different flight controller board installed during a prior repair.

 

[DRONE HAPPY]

Thank you Cafguy. I understand your explanation, but why aren't the specifics associated with each # the same? Can you tell me---do I or do I not have warranty left. One serial number says YES, the other NO.

 

[Cafguy]

You could very well still have a warranty If I were you I would contact DJI for clarity on this.

 

[DRONE HAPPY]

I will contact DJI. I prefer to know what it correct before talking with them, but understand the circumstances. Neither serial # has any repair, warranty work or fly away asssociated with it.