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Warranty Service frustration.

Joined
Jan 31, 2019
Messages
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#1
I am hoping that there is someone here that can help. Possibly someone fro DJI.

If I need to post this elsewhere please let me know.

I am have some real frustrations here with my Mavic Pro. I was having disconnection issues in flight constantly at random distances for no apparent reason since the purchase of this drone and spent every flight I did frustrated because everything I tried did not solve the issue. So I was stuck with the options of a drone issue or something I wasn’t doing right. This is fine just got to get it sorted.

All this was in 6 months.

Back note:
The drone was purchased from a retailer selling off shelf/display stock. I had asked if it was flow which he replied now and when receiving the drone the box was a bit shelf worn but the internals and drone were untouched and for all intensive purposes new and not used.
So as far as it would seem a new drone as the wrapping was still intact.

Moving on I go to DJI asking for help with issue and send it to them explaining the issue. They come back to me saying they find no issue so a bit perplexed I’m looking at something I need to change in my side of things.
They then send me a bill for the assessment to which I enquire and they tell me the drone is out of warranty having been activate back in 2017!?!?
Right so I don’t know how to go about this so I try to explain the issue better but get no response for two weeks just pay the fee so they could send it back and I’ll just keep looking into what I’m doing when I’m flying.

I have now been waiting for the notification that they have sent the drone back to me. Instead I get a notification that the drone is being checked and assessed and they find an issue with the drone main board and a quote for $500 to fix it.
Really?

It would have been nice to tell me they were looking at it again. Since I paid them to return it to me.
It is nice to see there was an issue found granted but for a drone that I expect to work straight out of the box as it should and with a fault that would be on the board in the drone from a item new in the box this is a bit rich. I get there are warranty procedures as I work in a similar field but we at least have some grace know every situation is different.

I guess I’m asking if there is any chance of compassion for someone just wanting to enjoy the product and hasn’t been able to from day one.

Any help would be appreciated.

Regards
 

Thunderdrones

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Dec 20, 2016
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#2
If I were you, I would take this up with the seller. If you are out of options, let me know, I can help.
 
Last edited:

JohnnyD913

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Oct 1, 2017
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53
Loc
Arkansas United States
#3
If I wee you, I would take this up with the seller. If you are out of options, let me know, I can help.
I have nearly an identical issue and know for a fact it was the gimbal board or ribbon.
I sent them data proving it wasn't in a crash which they admitted it wasn't but still wanted to do $360 in unessary work.
I fought them weeks saying it was a warranty
Issue.
Finally yesterday after threatening lawsuits and telling how freaking incompetent they were I received an email stating they fixed it and it's on way back!
Don't be afraid to show ur *** if ur right!!!!
Good luck
 
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JDawg

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Joined
Feb 25, 2018
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Age
58
Loc
Portland Oregon
#4
I have nearly an identical issue and know for a fact it was the gimbal board or ribbon.
I sent them data proving it wasn't in a crash which they admitted it wasn't but still wanted to do $360 in unessary work.
I fought them weeks saying it was a warranty
Issue.
Finally yesterday after threatening lawsuits and telling how freaking incompetent they were I received an email stating they fixed it and it's on way back!
Don't be afraid to show ur *** if ur right!!!!
Good luck
Your gimball ribbon was causing constant disconnects?
 

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