Before my drama story a bit of background, I'll try to be quick!
Up until a couple of years ago I have worked in the hobby industry for over 30 years as a store manager and buyer.
I had a good relationship with the owner of the DJI import business and even got given a few free drones.
3 years ago I left the industry and moved on to a completely different field.
August I purchased a Mavic 2 pro with smart controller from the D1 store when it arrived it was open with zoom instructions, when I registered it, it registered as a zoom!
The original battery died after 1 charge and wouldn't charge anymore then many many emails later and around 3 and a half weeks later I finally got a replacement battery. While waiting for the first battery I purchased a second from a large yellow hifi chain store 2 chargers later it died with a very strange problem : you can plug the battery into the drone and without turning the battery on the drone turns on as soon as you plug it in. So many emails later including videos showing the problem over a week and a half later they finally told me to fill out a return form online. All the while the drone complains about magnetic interference doesn't seem to matter were you take it off from and almost every flight requests a compass calibration. I have stated this in emails but they just ignore it. So far I have owned it for around 3 and a half months and it has flown 7 or 8 times. I was very excited to upgrade from my original Mavic pro but now wish I had never done it. As for DJI Australia clearly they are only your friend when you are selling thousands of dollars of their product. I have over the years heard stories about how bad DJI customer service was but had no idea just how shocking it real is.
Personally I will never buy another DJI product again, I have written an email to DJI head office about their distributor but don't really think anyone cares. I just hope in the future we can have a more competitive drone market and as for the owner of the importer of DJI Australia to put it as politely as possible: you can go jump "BUDDY!"
Up until a couple of years ago I have worked in the hobby industry for over 30 years as a store manager and buyer.
I had a good relationship with the owner of the DJI import business and even got given a few free drones.
3 years ago I left the industry and moved on to a completely different field.
August I purchased a Mavic 2 pro with smart controller from the D1 store when it arrived it was open with zoom instructions, when I registered it, it registered as a zoom!
The original battery died after 1 charge and wouldn't charge anymore then many many emails later and around 3 and a half weeks later I finally got a replacement battery. While waiting for the first battery I purchased a second from a large yellow hifi chain store 2 chargers later it died with a very strange problem : you can plug the battery into the drone and without turning the battery on the drone turns on as soon as you plug it in. So many emails later including videos showing the problem over a week and a half later they finally told me to fill out a return form online. All the while the drone complains about magnetic interference doesn't seem to matter were you take it off from and almost every flight requests a compass calibration. I have stated this in emails but they just ignore it. So far I have owned it for around 3 and a half months and it has flown 7 or 8 times. I was very excited to upgrade from my original Mavic pro but now wish I had never done it. As for DJI Australia clearly they are only your friend when you are selling thousands of dollars of their product. I have over the years heard stories about how bad DJI customer service was but had no idea just how shocking it real is.
Personally I will never buy another DJI product again, I have written an email to DJI head office about their distributor but don't really think anyone cares. I just hope in the future we can have a more competitive drone market and as for the owner of the importer of DJI Australia to put it as politely as possible: you can go jump "BUDDY!"