Hey folks, I don't own a Mavic but rather a Mini SE so I apologize if I'm violating any rules here by posting. A user on the DJI forum recommended I post my case here and tag the following folks in the hopes of some assistance @slup @sar104 @Meta4
Here's the situation:
I was flying my Mini SE when randomly, and quite suddenly, the propeller wings shut down (it's like it committed suicide). The battery was almost fully charged and so was the RC, I had good GPS connection. The drone fell and was not safely recoverable, my RC was still connected to the drone and I could see through it's camera so the drone remain powered up - it's the wings that lost juice. I saw some old forum posts hinting to the same problem but has anyone else had this issue recently?
I contacted DJI support and they're giving me the whole "sorry your drone is no longer in warranty" routine (even though the accident occurred barely 10 days past the 1 year activation mark) and offering me a super gracious 20% discount to purchase a replacement. They're not even willing to do an analysis to see what actually went wrong - they're asking me to pay for that as well. If I was the manufacturer, I'd want to at least check the logs to see what happened and then advise the user of next steps instead of not even bothering to attempt an investigation. Looking for some guidance here, I'm not sure whether I should even bother buying a new one if they're going to self destruct after their warranty is over.
Here's the log - DJI Flight Log Viewer - PhantomHelp.com
Any indication to what could have caused the initial propeller wing shut down?
Everything looks good in the logs towards the end of the flight (though I'm a newbie at decoding) - 90% battery, 20 sats, barely 60ft away from home, < 2 min flight time, P-GPS mode, barely any speed - see my frustration?
Thank you very much in advance
Here's the situation:
I was flying my Mini SE when randomly, and quite suddenly, the propeller wings shut down (it's like it committed suicide). The battery was almost fully charged and so was the RC, I had good GPS connection. The drone fell and was not safely recoverable, my RC was still connected to the drone and I could see through it's camera so the drone remain powered up - it's the wings that lost juice. I saw some old forum posts hinting to the same problem but has anyone else had this issue recently?
I contacted DJI support and they're giving me the whole "sorry your drone is no longer in warranty" routine (even though the accident occurred barely 10 days past the 1 year activation mark) and offering me a super gracious 20% discount to purchase a replacement. They're not even willing to do an analysis to see what actually went wrong - they're asking me to pay for that as well. If I was the manufacturer, I'd want to at least check the logs to see what happened and then advise the user of next steps instead of not even bothering to attempt an investigation. Looking for some guidance here, I'm not sure whether I should even bother buying a new one if they're going to self destruct after their warranty is over.
Here's the log - DJI Flight Log Viewer - PhantomHelp.com
Any indication to what could have caused the initial propeller wing shut down?
Everything looks good in the logs towards the end of the flight (though I'm a newbie at decoding) - 90% battery, 20 sats, barely 60ft away from home, < 2 min flight time, P-GPS mode, barely any speed - see my frustration?
Thank you very much in advance