I don't know where else to turn. I need to contact somebody from outside the refresh dept. I have more than 4 lemons that all had to be returned. I beg them for a new unit but they keep sending me bad drones. Most of the problems are related to the gimble and it's movement but there have been problems across the board. The drone I have now is bad. When they sent me the drone before this one, I sent it back and I got a $900 bill for repairs that I did not have to pay. They sent me this drone I have now and it's bad also. I have begged DJI to look into the refresh department. Please check my account. Somebody at the refresh department does not like me. They will say anything and apologize over and over and over. It means nothing. Just words. A super visor named Rich promised me the last time I would get a brand new drone because all I've been though. He eventually vanished and I got another serious lemon that I'm shipping out on Tuesday. Last time I sent them in a brand new remote controller. I sent in everything in because I was promised a brand new unit. They sent me back a scratched and beat up RC with a lemon of a drone. I need help from somebody on the inside who can truly figure out why this is happening. I am a licensed pilot and very experienced. I've owned many Mavics and Air drones. A pro. Refresh has something going on with me. I plan on getting the Mavic Pro 3 when it's available. I need refresh, but in my experience is... it's not to be trusted. Please help me find out what's going on. Tom