Don't Buy the Mavic Mini

[Escajadillo]

I bought a Mavic Mini and went back home super excited to test it. I flew it straight up and started losing connection at around 60ft. The aircraft suddenly plummeted to the ground and crashed in front of me.

I contacted DJI support and sent them everything they asked for. They finally decided that the aircraft was faulty and that it would be fixed under warranty.

My case ID is CAS-4633703-G7C7D5

FLY 006 SN: 1SDLGB610402MV Incident date： 06/30 2020
1. The aircraft was working in GPS mode;

2.T=451 s H=24.7 m D=1.1 m The RC's connection lost in a short distance;

3.T=715 s H=1.7 m D=2.7 m the aircraft lost altitude and crashed due to propulsion error；

The issue is that they told me to send it back to China (I'm in Mexico), but that they didn't recommend this since there are some strict customs in my country. (they asked me if I didn't have an address in Singapore or the UAE so they could ship it over there... )

In any case, the story is as following:

1. I buy an aircraft
2. It crashes on the first flight
3. I can't use the aircraft anymore
4. DJI recognizes the aircraft is faulty
5. I need to send the aircraft to China and they don't give me any other information
6. In any case, I need to pay the shipping or figure out how to do that.
7. Bottom line, I bought something that doesn't work, I can't use it, and DJI does not provide any solution for me.

I think this is just not fair for me. I lost money I worked hard for, and you guys are not giving me any option to replace the product. The seller tells me to handle all the issues directly with you and I'm stuck on a loophole where the only one who loses is me.

DJI and its customer service is the worst experience I've had in a long time.

 

[skunky1]

Where did you buy it from in the first place ?

 

[Escajadillo]

I bought it at a Radio Shack.

 

[lowellton]

Dji have store house in ft worth in texas. They told me to send my MM to u.s. in 3 weeks time i got back my MM via care refresh. Thanks

 

[dirkclod]

I think this is just not fair for me. I lost money I worked hard for, and you guys are not giving me any option to replace the product. The seller tells me to handle all the issues directly with you and I'm stuck on a loophole where the only one who loses is me.

DJI and its customer service is the worst experience I've had in a long time.

Sorry you crashed your first trip. Normally it’s the third or fourth.
Jk
But before you go any further you say.....you guys... sorry but we are
not DJI just a forum about their drones. Now I will move this to the crash section so you can download you logs and someone can tell
you what happened then you tell DJI support and they pay for the shipping back if a bad drone.

 

[Escajadillo]

Dji have store house in ft worth in texas. They told me to send my MM to u.s. in 3 weeks time i got back my MM via care refresh. Thanks

I don't have care refresh, but the aircraft is well in warranty period. They didn't give me an option to send it to the US, though last time I sent it to California and got a Phantom 3 replaced.

 

[lowellton]

I don't have care refresh, but the aircraft is well in warranty period. They didn't give me an option to send it to the US, though last time I sent it to California and got a Phantom 3 replaced.

Sorry to hear that. I think its a different story to me then because i bought care refresh. Hoping for the best for you dealing with dji.

 

[Escajadillo]

Sorry you crashed your first trip. Normally it’s the third or fourth.
Jk
But before you go any further you say.....you guys... sorry but we are
not DJI just a forum about their drones. Now I will move this to the crash section so you can download you logs and someone can tell
you what happened then you tell DJI support and they pay for the shipping back if a bad drone.

I understand, I just copied the Email I sent them. I know this is a DJI issue, not MavicPilots. Sorry for that!

 

[Deleted member 103366]

Have you been in contact with Radio Shack? I thought they were an American company, if so their customer service may be better than that that you have encountered.
I am curious as to why DJI should be asking you about Singapore or the UAE and why, presumably, you should bear the probably quite expensive shipping costs?

 

[skunky1]

I bought it at a Radio Shack.

Where was this located ?

 

[DanMan32]

Have you been in contact with Radio Shack? I thought they were an American company, if so their customer service may be better than that that you have encountered.
I am curious as to why DJI should be asking you about Singapore or the UAE and why, presumably, you should bear the probably quite expensive shipping costs?

Not only an American company, but didn't they go out of business years ago?

DJI acknowledged to OP that it's a warranty issue so refresh isn't needed here, nor logs to prove its a warranty issue.
The issue is where it should be sent and who pays the shipping. Seems crazy to have to send it to China.

 

[Escajadillo]

Have you been in contact with Radio Shack? I thought they were an American company, if so their customer service may be better than that that you have encountered.
I am curious as to why DJI should be asking you about Singapore or the UAE and why, presumably, you should bear the probably quite expensive shipping costs?

This is in Mexico City to be precise. DJI is expecting me to cover the shipping costs and claim Mexican Customs are strict and may keep the aircraft. I hope somebody from DJI reads this and gets in touch with me to solve this ASAP.

 

[Escajadillo]

Not only an American company, but didn't they go out of business years ago?

DJI acknowledged to OP that it's a warranty issue so refresh isn't needed here, nor logs to prove its a warranty issue.
The issue is where it should be sent and who pays the shipping. Seems crazy to have to send it to China.

Exactly. If they just gave me a shipping label I would send it to them right away, but none of that has happened.

 

[Escajadillo]

Where was this located ?

Mexico City.

 

[JAW]

Don’t buy the Mavic Mini
If you live in Mexico

During RadioShack Corporation's bankruptcy filing in 2015, RadioShack Corporation sold the RadioShack brand rights to different entities around the world. Mexico-based Grupo Gigante, through its subsidiary RadioShack de México, owns the RadioShack brand within Mexico

 

[boblui]

.... Mexican Customs are strict and may keep the aircraft....

I don't understand this. Drones are illegal in Mexico ?

 

[Fearless Flight]

Dang you have had some horrific luck with DJI products in general. I think if I was you I would move on to a different brand. To constantly have problem after problem and then get virtually no support would take all the fun out of what is supposed to be a fun hobby.

 

[skunky1]

Mexico City.

So take it back to them for warranty service ?

 

[dirkclod]

Ok guys I let this stay hoping this would not turn into what it has
so it is done. You can refer to this from our guidelines.

Manufacturer/Distributor/Vendor and Customer Disputes

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