Gimbal motor overloaded

Discussion in 'Mavic Pro Help' started by JTT, Nov 30, 2016.

  1. JTT

    JTT New Member

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    DJI Mavic Pro.

    Had a crash with a tree today, small drop from 10 feet. Everything looked fine but gimbal was dead after. Camera is working fine and i can take pictures and record video.

    Under Overall status on the DJI app it posts two messages:

    1 - Gimbal motor overloaded. Check weather gimbal clamp is removed.

    2 - Gimbal is restarting. Check that gimbal rotates smoothly if restart fails again.

    Gimbal rotates freely, and i can not see any damage to the gimbal, wires or anything else. I have tried to reinstall the firmware by using the DI assistant 2 and plugging the drone in to the computer with the USB, sucessfull update, but gimbal is still dead...

    Anyone....?
     
  2. erkme73

    erkme73 Well-Known Member

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    Make sure that the floating plate the gimbal is attached to hasn't hopped outside of the air frame. There have been several after-crash posts by people who said a hard knock can cause the black plate (sits horizontally and is attached to air frame with rubber bands) can drop low enough to get stuck on the lip of the air frame. If that happens, the camera may bind. Then again, if the gimbal isn't moving at all, that's probably not it.
     
  3. JTT

    JTT New Member

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    Thanks. Already checked that, and it sits in the right place.
     
  4. erkme73

    erkme73 Well-Known Member

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    Bummer. Well, hopefully more knowledgeable/experienced operators will chime in. Terrible feeling, I know. Chin up though.
     
  5. Ty Weithman

    Ty Weithman New Member

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    I have the same problem. small crash with a tree..... mavic recovered. Now the gimbal is dead. I have tried just about everything but can not get the gimbal to even move.
     
  6. Andrew F

    Andrew F Well-Known Member

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    Well, I'm not sure there really are any "small tree crashes." If you drop your Mavic from 3 feet up it's a pretty hard fall. 10 feet? Easily could have jarred something loose. I'd recalibrate everything before moving on.
     
  7. socalvn

    socalvn Well-Known Member

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    Did you have the plastic bubble on covering the gimbal ?
     
  8. King of kings

    King of kings Member

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    Did you fix your problem.
    Could be the cable that supplies data and power to the motor is broken slightly. There's two cables one is for the camera feed, camera lens etc. The other cable which is the ribbon cable is for the motor/s.
    If you did get this fixed what was the cost? And who fixed it for you?


    Sent from my iPhone using MavicPilots
     
  9. IndyMoto

    IndyMoto Member

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    Okay,
    I have the exact same problem JTT has.
    Here is the only difference. I didn't crash my Mavic. I didn't see the little plastic Gimbal keeper underneath the camera. There are actually two and I only removed one while installing all of the Firmware.
    Therefore my Mavic sat still and overloaded the Gimbal.
    So there is no small break in the cable or drop from a 10' teee.
    Just user error and I've seen no resolution for this. I've tried everything from Assistant 2 factory reset, Gimbal calibration (twice) and nothing.
    This is frustrating as **** and if I cant find the answer.
    Even turned it upside down as some folks indicated resolved a problem.
    The Gimbal is properly seated where is should be under the tabs.

    Anyone?
     
  10. Sourabh

    Sourabh New Member

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    I also have the exact same problem, there were no crashes or hard landings. I have been using the gimbal cover everytime while travelling. Tried all possible resolutions mentioned on forums. Eventually, I got in touch with DJI to which they said that they'll have to see what is wrong with it and are asking me to send it to CA. I found a person who was facing the same problem
     
  11. cargun

    cargun New Member

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    Same here. Any developments? Also after the crash, I think I 've forgotten the gimbal lock on for a test flight. So now I dont' know what caused the gimbal malfunction. IndyMoto
     
  12. keating.james

    keating.james New Member

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    Same issue. Never been crashed or turned on with plastic clamp on back of camera.
    Anyone find a solution?


    Sent from my iPhone using MavicPilots
     
  13. luciano

    luciano New Member

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    I have the same problem !! but only that forget to put the fixer of the camera !! try update and more !! if anyone knows as solve !! greetings
     
  14. thecool32

    thecool32 Well-Known Member

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    Sorry to hear. Watching that video was painful! Have any of you tried taking it apartment? You have no choice but to send it to back to DJI.


    Sent from my iPhone using MavicPilots
     
  15. macleankp

    macleankp Member

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    Did you get this fixed ?


    Sent from my iPhone using MavicPilots
     
  16. uasrockymtn

    uasrockymtn New Member

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    Same issue. Minor crash with no visible damage to the gimbal but now it is not responding. Message says 'gimbal motor overloaded'. Any help appreciated!
     
  17. hamdogg

    hamdogg New Member

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    Same issue. Never been crashed.
    DJI support asked me to complete this and email it to support@dji.com

    Full Name:
    Email address:
    Phone number:
    Address:
    Product:
    Issue Description:
    Purchase Date:
    Purchase Channel:

    I believe I will have to send it back. Took 7 weeks to arrive... and have only had it 3 weeks....
    There is a serious issue with the units if we are all getting this error. The gimbal has been over engineered IMO.
     
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