- Joined
- Jan 25, 2017
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- 74
So about 3 weeks ago I sent DJI a battery (20 charges) with a bad cell for replacement under warranty. It happens, I get it. Aside from the inconvenience of being without the battery, the process was pretty painless.
So today I finally received my replacement battery. It was used, different serial number than the one I sent them. Not sure how I feel about that but if the charge count is similar, fair enough. Well I'd love to see how many charges this battery has on it but this used battery won't even charge. A couple of blinks that aren't even remotely in the error code realm or decipherable by the interwebz but the one code that is loud and clear is the charging hub changing from green to solid red.
They sent me some other guy's problem battery and his problem was even worse than mine!
So once AGAIN I have to ship them back my battery and wait ANOTHER 3 weeks for my questionable replacement. I'm not a pessimist by nature and it takes a lot to piss me off but I have to say that tonight I am pessimistic and ROYALLY pissed off. It's one thing to send me back a battery that *appears* to be okay and have it fail soon after. It's something else entirely to ship me a battery that was was DOA before you even placed it in the box. And they knew it was DOA because this is a battery that someone sent them to fix. I can't help but wonder what they have in store for me this time. A battery with 300 charges? Maybe one that is all beaten up around the seams from where they pried it open and barely snaps in the Mavic? I'd give them points for creativity if they sent me back the same DOA battery. Okay, done venting.
So today I finally received my replacement battery. It was used, different serial number than the one I sent them. Not sure how I feel about that but if the charge count is similar, fair enough. Well I'd love to see how many charges this battery has on it but this used battery won't even charge. A couple of blinks that aren't even remotely in the error code realm or decipherable by the interwebz but the one code that is loud and clear is the charging hub changing from green to solid red.
They sent me some other guy's problem battery and his problem was even worse than mine!
So once AGAIN I have to ship them back my battery and wait ANOTHER 3 weeks for my questionable replacement. I'm not a pessimist by nature and it takes a lot to piss me off but I have to say that tonight I am pessimistic and ROYALLY pissed off. It's one thing to send me back a battery that *appears* to be okay and have it fail soon after. It's something else entirely to ship me a battery that was was DOA before you even placed it in the box. And they knew it was DOA because this is a battery that someone sent them to fix. I can't help but wonder what they have in store for me this time. A battery with 300 charges? Maybe one that is all beaten up around the seams from where they pried it open and barely snaps in the Mavic? I'd give them points for creativity if they sent me back the same DOA battery. Okay, done venting.