Hi folks, I wonder if anyone can advise me with this issue i'm getting with my new Mavic?
I received it on Monday but due to a recent hand op and decidedly inclement weather it had only been powered on to do a firmware update (now and some config before today. When I first powered it on with my iphone6, everything looked ok in the software (showed connected, was logged in) until i went to the video screen. No picture and no data. On the controller, all the data was visible. I fiddled with the data cable, unplugged it from the controller and when i plugged it back in, everything came up. Video and flight data all there. I assumed it wasn't connected properly and that was that.
I then took it out to my favourite test area and went for its maiden flight. Spent 10 mins checking everything out at close range then went a bit further. All good. Flew it back to me, hovered and suddenly the video seemed to lock up, then the picture and data feeds stopped with a grey screen and 'N/A' for all the values. The status bar at the top left was still green. After a couple of seconds I got a dialogue saying it has lost video signal and did I want to RTH. I said no and flew it back and landed it. Just as I was coming in to land, the video and data streams returned.
I have since been able to replicate this issue with the Mavic on my desk and with my ipad mini rather than iphone. It doesn't matter what cable I use or what port on the controller. I can restore the data and video feeds instantly by unplugging the usb cable and reconnecting it, or generally if I wait 30-40s it restores itself.
App v. 4.0.4
Mavic fw v. 01.03.0400
Controller fw v. 01.03.0400
Has anyone seen this before? If so, is there a simple solution or am I calling DJI tomorrow?
I had zero issues with the Mavic I had previously so I wasn't expecting anything like this.
My background is 4 years with DJI quads, P1, P2V, P2V+, P3A and a couple of weeks with a loan Mavic last year, so this isn't my first rodeo and I'm hoping I've covered most of the obvious stuff already, but there's still room for stupidity in here...
I received it on Monday but due to a recent hand op and decidedly inclement weather it had only been powered on to do a firmware update (now and some config before today. When I first powered it on with my iphone6, everything looked ok in the software (showed connected, was logged in) until i went to the video screen. No picture and no data. On the controller, all the data was visible. I fiddled with the data cable, unplugged it from the controller and when i plugged it back in, everything came up. Video and flight data all there. I assumed it wasn't connected properly and that was that.
I then took it out to my favourite test area and went for its maiden flight. Spent 10 mins checking everything out at close range then went a bit further. All good. Flew it back to me, hovered and suddenly the video seemed to lock up, then the picture and data feeds stopped with a grey screen and 'N/A' for all the values. The status bar at the top left was still green. After a couple of seconds I got a dialogue saying it has lost video signal and did I want to RTH. I said no and flew it back and landed it. Just as I was coming in to land, the video and data streams returned.
I have since been able to replicate this issue with the Mavic on my desk and with my ipad mini rather than iphone. It doesn't matter what cable I use or what port on the controller. I can restore the data and video feeds instantly by unplugging the usb cable and reconnecting it, or generally if I wait 30-40s it restores itself.
App v. 4.0.4
Mavic fw v. 01.03.0400
Controller fw v. 01.03.0400
Has anyone seen this before? If so, is there a simple solution or am I calling DJI tomorrow?
I had zero issues with the Mavic I had previously so I wasn't expecting anything like this.
My background is 4 years with DJI quads, P1, P2V, P2V+, P3A and a couple of weeks with a loan Mavic last year, so this isn't my first rodeo and I'm hoping I've covered most of the obvious stuff already, but there's still room for stupidity in here...