I had to return my new Mavic Pro for exchange, since it did not work when removed from the box. The vision system would not calibrate, and eventually it would not connect to DJI GO or DJI assistant. A few sessions with chat support concluded that the new drone should be replaced.
They responded today via email very promptly, the same day they received it. However, it was a very strange response. Instead of a notification of shipment of a new drone, it was a repair invoice for $341.00.
I suspect a gross error someplace. This should have been a very straightforward replacement, as had been agreed to by support chat. The drone was as new and undamaged as it is possible to be; --- 3 days after purchase, unflown, undamaged, and without a mark on it. It had been powered up a couple of times in calibration attempts, but the motors were never turned on. Nor had it been dropped or mishandled.
The repair invoice included parts like left/right vision modules, all four motor arms, two propellers and the battery. I can think of no explanation, other than extreme shipping damage of the kind that would be obvious on the outside of the original packaging.
I anxiously await their response to my puzzled inquiry.
They responded today via email very promptly, the same day they received it. However, it was a very strange response. Instead of a notification of shipment of a new drone, it was a repair invoice for $341.00.
I suspect a gross error someplace. This should have been a very straightforward replacement, as had been agreed to by support chat. The drone was as new and undamaged as it is possible to be; --- 3 days after purchase, unflown, undamaged, and without a mark on it. It had been powered up a couple of times in calibration attempts, but the motors were never turned on. Nor had it been dropped or mishandled.
The repair invoice included parts like left/right vision modules, all four motor arms, two propellers and the battery. I can think of no explanation, other than extreme shipping damage of the kind that would be obvious on the outside of the original packaging.
I anxiously await their response to my puzzled inquiry.