I sadly don't know what else there is to try, I removed the SD card and no luck. Created multiple emails and no luck.Well at this point, anything goes, so go ahead and upgrade everything. Make sure everything is up to date, including the app. At this point I'm just guessing though. But I've found some weird changes actually can fix stuff. For example, my camera wasn't working one day, and DJI wanted me to send in my drone. When I reformatted the SD card, it worked. That could also be something worth trying. Reformat your SD card, if you can even get to that option.